Lloyd - Avaya - Johannesburg, Gauteng, South Africa

Kevin Lloyd

Johannesburg, Gauteng, South Africa

Services

Avaya

Summary:

Avaya Certified Support Specialist - Avaya IP Office, 5 Years experience, qualified in Call Centre Reporter, Voicemail Pro, Voice over IP, Architecture design and solution building expert. WAN / LAN design, utilizing HP Procurve network switches, NetGear Switches and Cisco Routers. Multisite design roll out and support.
Support desk implementaion using SupportSuite, remote support, training.

Work History

Self Employed

Self Emplyed

June 2012 - June 2012

Avaya Support Engineer

Services Manager

Bright Networks

January 2009 - January 2012

Avaya Support
Helpdesk Support
Customer Liason
Pre-sales Support
Network Management
Service Team Management
Internal IT Supprt

Technical Director

CommsTalk (Pty) Ltd

June 2001 - January 2009

High Level support on Avaya Products
New Product Developement
Staff Management
Pre-Sales Support
Sales
System design
Network Design

Qualifications & Certifications

Matric

Sandown High School

Std 9

Pinelands High School

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