Griffin - It Support - Beaconsfield QLD 4740, Australia

Kevin Griffin

Beaconsfield QLD 4740, Australia


It Support


Network admin and support

Work History

MYOB - Premier, Accounts rights Plus

Backup software

System administrator/analyst


From October 2011

Provide technical expertise and recommendations in assessing new IT software projects and initiatives to support and enhance our existing Microsoft based systems.
Make recommendations on custom applications which include a number of MS-Access data capture
systems for Stewardship and other databases which need to be moved into a central SQL repository.
Identify opportunities that can improve efficiency of business processes.
Investigate and resolve application functionality related issues and provide first level support and troubleshooting of our Financial Edge and Raiser's Edge systems
Coordinate application development for multiple projects.
Assist in troubleshooting software application issues.
Assist in managing an outsource relationship for 3rd party application development and programming
Assist network administrator with application installation and testing.
Troubleshoot technical issues and identify modifications needed in existing applications to meet changing
user requirements.
Analyze data contained in the corporate database and identify data integrity issues with existing and proposed systems and implement solutions.

Provides assistance and advice to business users in the effective use of applications and information
Provide minor programming for some in-house IT projects.
Provide SQL administration in live and test environments.
Write technical procedures and documentation for the applications including operations, user guide, etc.
Produce technical documentation for new and existing applications.
Verify database and data integrity.
Participate in weekly meetings with the IT network team to discuss progress and issues to be resolved, and report progress on a daily basis to the Director.
Participate on IT project steering committees and be involved in the design phase of any new IT software
development projects.
Assist in the creation of the system design and functional specifications for all new development projects.


Dlink, Billion, Configuration and Software.
Adobe Acrobat 7.0, 8.1, 9, 10 and XI
In house software -
Education Software:
Moodle for education, venue booking database, Computer for Kids, Touch Typing, Drawing for kids
Scanning and printer drivers and software
Soft line VIP Server and Client
Vnc and pc anywhere
Login Calls and executing on Heat call log System

Antivirus Software
Nod32 Antivirus 7
Symantec Antivirus Server
Advance Worry free Trend Micro 8 and 9

Accounting Software
Pastel Ver. 9.22 Server
Quick Books 2004 to 2013 - Reckon 2014 Enterprise

Software development

Symantec Backup

exec 2010
Storage Craft server addition and Desktop edition.
Zeeta fax Server and client

IBM, Dell, Lenovo, HP, Dlink, Mecer, Asus, 3Com, Acer, Canon
Apple iPad and iPhone setups on network.
Software development
Access, Crystal reporting, Dreamweaver, HTML, Joomla Web design and administration, Moodle -
Active Directory, DNS, DHCP, TCP/IP, VPN, ISA, band with shaping, Internet connections

IT Manager/Network Administrator/Webmaster


January 2009 - September 2011

Creating and update: Website: and In HTML and
Joomla interface.
Joomla administrator - install and configure Joomla interface for above website.
Updating the intranet with news, upcoming events and information.
Developing communication tools for the intranet such as FACEBOOK, BLOGSPOT, TWITTER widgets and training users.
Create PDF files to upload to website.
Examples are:
Using Google plugging for calendars, Search engines and Analytic futures.
Plug-in for for photos and setting up RSS feeds on Directors laptops.
Uploading of HTML files via FTP on daily basis.
Uploading documents for users to download
Software includes:
Web design:
Joomla 1.5
Dreamweaver 8 and CS4
Adobe Photoshop CS3
SWF Pro for Flash
Macromedia Flash 8

Network administrator:
Keeping the campus up to date with all software and any computer related problems.
Maintain the pcs, printers and setting up and maintenance of servers.
Setting up internet security via ISA server and updating.
Pulling reports for usage of the internet and analyzing.
Installing and configuring network points. (Cat5 crone)

Configure WIFI and broadband for small networks.
Configure pc's with windows 7, Vista, update all
Investigate new technology - FACEBOOK, BLOGER, TWITTER
Maintain network communication via internet and email.
Backing up servers, exchange (emails), databases and web pages.
Setup new users on Active Directory and train in relevant software.
Setup and configure DHCP server, configure user's laptops to connect to LAN and WAN.
Check backups and log problems.
Manage printer server for 4 phases of school
Service 120 pc's and update software on regular basis.
Handle walk in laptop problems.
Create reports from database as required.
Add new innovative solutions to the organization.
Investigate new technology.
Network development and...

Data Base Administrator, System Analysis and Network Controller, Computer Technician


October 2006 - January 2009

Creating users on SBS2003
Configuring email and administrating exchange server
Setting up e-mail of users on exchange server
Configure proxy and reporting for internet usage
Configuring router for ADSL line.

Setting up of wireless connection to router for laptops and pc's
Installing 3com and D-link hubs
Setup of ISDN dialups for branches and remoting
Setup of backup software and controlling
Installing new networking for new branches and configuring
Check for regular updates and updating client pc's
Installing software and do extensive testing before rolling out to client pc's
Maintaining client pc's, repairing faulty pc's
Repairing faulty printers
Tracing network cable problems and test network points and installing network points
Maintaining Debtors /Creditors and Point of sale databases
Pulling out reports for monthly and weekly sales
Reconciling Info with data bases in Dclip
Compiling reports from Ms_Access and dbase Via Crystal reporting
Configuring System Parameters and field analysis.
Repairing MS-Access Database files and re-indexing D/base files
Publish reports via Crystal Reports to Enter Prize Server
Pull out information and Compile to Excel and Acrobat for Distribution
Maintain Soft line VIP Data base, backup and restore and cleaning out of Database.
Attend to calls logged from branches
Preparing monthly reports in Excel and Crystal reports
Serve and repair 9 branches and 105 users @ Head office

Network controller, pc technician, and software administrator


(Contracting for Department Trade and Industry) 2000 - 2004-02-31

Network controller, pc technician, and software administrator
My duties included setting up new pc, maintaining and servicing old pc. Setting up of relevant connections to server create and administrating new user accounts and mail address, Network controller, checking local
hubs and LAN connections. Setting up Data projectors, Cell phone to Laptops, scanning software. IT
Support to 200 users.
Training users on computers and onsite support. Download patches and test demos of software


NT 4 Server, Microsoft Server 2003, Microsoft server 2008, Microsoft Server 2011
Ms Dos 3.1 to 6.2
Microsoft Office Pro 97, 2003, 2007, 2010. 2013 and Office 365 setup
Microsoft Projects 2000, 2003, 2008, 2011
Microsoft Exchange 2007, 2010

Senior Data


June 1994 - January 2000

capturing clerk and Human Resource Officer with duties that included maintaining and updating the new VTH system, connecting network printers and setting up NAtis system via the correct hosts. Planning personnel leave, managing pay role, medicals and
promotions. IT Support to users on network. Resolve Personnel Queries and appraisal performance
Reason for leaving: I was offered a position at Univem Consulting for pc technician and network controller.

Qualifications & Certifications


Intec College

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