•Excellent communication skills (Verbal and Written).
•Innovative, quality and service orientated person.
•Able to effectively compose and deliver presentations.
•MS Office (MS Word, Excel, Power Point, Internet, Email).
Customer Service Agent
June 2011 - December 2011
•Boarding of passengers.
•Check – in of passengers.
•Making announcements and dealing with passenger’s queries and complaints.
•Ensuring that sufficient information is provided to all customers regarding flight delays.
•Handbag check and queue-combing.
May 2010 - May 2010
•Registration of Delegates for the relevant exhibition.
•Issuing Indaba cards to delegates.
•Handling of cash.
•Distribution of personalised stationery.
•Receiving and directing both International and Local guests during the Saoug User Conference held at Durban ICC.
•Scanning all access cards.
Qualifications & Certifications
Btech in Travel and Tourism Management
Durban University of Technology