Around 6 years of extensive hands-on experience in Windows, Citrix systems administration and troubleshooting. Have designed, installed, configured and maintained IT infrastructure along with supervising support team & vendors.
From January 2012
CGI – ( Logica now a part of CGI )
Currently working in CGI as Sr. Systems Engineer ( I.T Consultant, Logica ) from Jan 2012 to till date. Roles & Responsibilities: Project: IM (Command Center) Clients: British Council, Ofcom, Taylor Wimpey, UKPN, TLS, Shell, NPG, British Waterways, LBB etc,
Responsible for BAU and IT infrastructure for all UK clients (42) and Indian clients.
Remote Management of Win2k, Win2k3 & Win2k8 servers (6000+ servers).
Identified as SPOC for Shell H3 customer & undergone project transition for the same.
Responsible for Citrix administration of Active Directory with domains in Windows 2000 / 2003/
2008 servers and managing Group Policies across the environment.
Installation, administration & troubleshooting Citrix presentation server 4.5 and Xenapp 5.0 & 6
Managing about 12 Citrix farms & Citrix servers with Citrix license management.
Troubleshooting Citrix related issues. Maintaining the availability of the sessions in Citrix servers
by regular monitoring and checks.
Installing, publishing, configuring business applications as per customer requirement.
Worked on Incident, Problem Management and Change Management.
Creation, deletion and troubleshooting issues on Citrix and Windows network printers.
Participated in successful Disaster Recovery Activity.
Remote Administration through HP ilo, IBM blade console for managing & monitoring the server
hardware with networking – LAN configuration, IP register in DHCP and NIC teaming.
Microsoft Cluster Administration - Managing resources and troubleshooting related issues.
Knowledge on RAID concepts, IIS with installation and issues from OS end.
Managed Exchange issue and Backup calls.
Remedy / ITSM – Ticketing tool which is used by customers to keep track with their
request/issues for any access, hardware issue, Problem, Change etc...
Qualifications & Certifications
NPA Centenary Polytechnic
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