Knox - Data Entry Specialist - Port of Spain, Trinidad and Tobago

Kesha Knox

Port of Spain, Trinidad and Tobago

Services

Data Entry Specialist

Summary:

i type a total of 145 wpm

Work History

Mobile Retails Sales, West Mall

Telecommunication Services of Trinidad and Tobago

From September 2010

* Provide support for account managers and Premium customer accounts.
* Anticipates customer needs internally and externally and satisfies needs while exceeding expectations
* Completes monthly reports for Premium accounts on customers' spend
* Coordinate and process all request mobile and other services
* Provide customer service in a professional and efficient manner
* Monitor and treat with customer debt efficiently
* Raises service orders and queries on Customer Information Systems
* Facilitates the return logistic process and ensures that faulty equipment is handled accordingly.
* De-activates customer mobile sets and suspends accounts in accordance with Company procedures.
* Facilitates customers' requests for vertical features and changes to airtime packages, mobile numbers, unit exchanges, rentals and other services in accordance with Department's procedures.
* Registers and processes customer requests on Internet Database and generates the relevant account.
* Assists in the development of strategic plans to retain certain Premium accounts

Stock Clerk

November 2006 - August 2009

* Responsible for over $100,000 worth of stock on a daily basis for the last 6 months in my present position
* Issuing inventory to staff daily
* Reconciliation of inventory daily
* Providing Inventory reports daily to management, monthly to Audit and Purchasing.
* Manages repairs and delegates responsibilities to co-workers.
* Responsible for decision making with warranty units issued to customers
* Created filing system which contains all daily equipment logs, daily, monthly reports.

Mobile Retails Sales, West Mall

Telecommunication Services of Trinidad and Tobago

May 2003 - September 2010

* Provide customers with new product and service information
* Sell & "Upsell" TSTT's products and services
* Maintain solid customer relationships by handling questions and concerns with speed and professionalism
* Efficiently communicate to dissatisfied customers the advantages of having TSTT as a provider
* Encourage existing customers to bring "onboard" their professional and personal, social networks
* Provides assistance to walk-in customers and direct them according to their needs.
* Provides information to customers on products and services in Mobile/TSTT.
* Demonstrates the use of Mobile Units and special features to customers.
* Activates mobile phones and completes forms, invoices and licenses relative to the sale of mobile phones and accessories.
* Opens new customer accounts and updates customer information on database.
* Generates memoranda concerning customer billing and airtime queries.
* Facilitates customers' requests for vertical features, changes to airtime packages, mobile numbers, unit exchanges, rentals and other services in accordance with Department's procedures.
* Provides trouble-shooting services on Mobile phones and services and obtains replacements where necessary and authorized.
* Provides payment solutions for Bad Debt Customers and reconnect customers accordingly.
* Provides reports to Store Manager / Security Personnel on stolen Mobile Phones.
* Prepares tallies of daily transactions.
* Performs other related duties as required.

Accounting Tutor

Instructional Support Service Center

* Worked closely with department's director and tutorial coordinator to create and implement innovative methods in tutor training and tutoring
* Maintain the department's tutorial database of over 5000 students
* Process tutorial applications and schedule tutorial sessions
* Tutor of Business Management, Financial Reporting, and Communication

Customer Service Representative

TSTT, Park St. Port of Spain

October 1999 - July 2000

* Provides assistance to walk-in customers and directs them according to their needs
* Provides information to customers on products and services in Mobile/TSTT.
* Raise service orders for customers who requires fixed line services and other call master features
* Photocopies customer transaction documents, opens new customer accounts and updates customer information on database.
* Generates memoranda concerning customer billing and airtime queries.
* Facilitates customers' requests for vertical features, changes to airtime packages, mobile numbers, unit exchanges, rentals and other services in accordance with Department's procedures.

Qualifications & Certifications

Marketing

School of Accounting and Management

Spanish

University of The West Indies

Marketing

Queensborough Community College

Business, Mathematics, English

St. Augustine Senior Comprehensive Secondary School

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