Clark - Receptionist - Gympie, QLD, Australia

Kerryn Clark

Gympie, QLD, Australia

Summary

Due to my maturity and extensive office experience of 20 years dealing with clients both in person and over the telephone I feel I have strong communication, customer service, and confidence in working as efficient as possible.
I am confident my skills and previous work will enable me to perform the duties of the position well and look forward to a challenge if I am given this opportunity.
I am reliable, honest, very versatile, have a pleasing personality, quick learner, punctual, have the ability to cope in a high pressure environment and I am prepared to participate in any training if required.

I am looking forward to becoming an integral part of the team, someone that can be relied upon to complete all tasks allotted to myself whilst maintaining a client’s dignity and physical needs. I will enjoy the challenge of learning new skills and developing new abilities.

Services

Receptionist

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Summary:

I am currently employed working as a Receptionist at the Mary River Motor Inn, Gympie. I previously worked for a Lawyer for almost 10 years as a Conveyancing Clerk/Receptionist working unsupervised, and at times I ran the office on my own due to the business being run by a sole Practitioner. This included the opening and closing of the business and attending to all day to day office commitments. For nearly two (2) years I worked solely in the office attending to all duties that were required and for two (2) days a week I worked for two (2) Solicitors in the office which included doing their typing as well as answering the telephone and general office duties.
Due to my maturity and extensive office experience of 20 years dealing with clients both in person and over the telephone I feel I have strong communication, customer service, and confidence in working as efficient as possible.
I am confident my skills and previous work will enable me to perform the duties of the position well and look forward to a challenge if I am given this opportunity.
I am reliable, honest, very versatile, have a pleasing personality, quick learner, punctual, have the ability to cope in a high pressure environment and I am prepared to participate in any training if required.
I am looking forward to becoming an integral part of the team, someone that can be relied upon to complete all tasks allotted to myself whilst maintaining a client’s trust. I will enjoy the challenge of learning new skills and developing new abilities.

Work History

Receptionist/Carer

Mary River Motor Inn

From May 2012

RESPONSIBILITIES:
• Maintain Motel while Manager is away
• Front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience
• Take Restaurant bookings
• Checking in/out guests
• Balancing end of day both Reception & Restaurant
• Data entry
• Undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
• Accounts (chasing up debtors)
• MYOB data entry
• Assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible
• Responsible for accurate and efficient accounts and guest billing processes
• Assist in keeping the motel reception area clean and tidy at all times.
• Administer all routes of reservations (eg, online, phone) to ensure that room bookings are made and recorded accurately.
• Ensure that all reservations and cancellations are processed efficiently
• Keep up to date with room prices and special offers to provide accurate information to guests
• Report any maintenance, breakage or cleanliness problems to the relevant manager
• Organise the banking for delivery
• Banking
• Mailing


RESUME

Lawyer, - Banab Conveyancing

Tony Brandt

October 2002 - August 2012

Albury
POSITION: Conveyancing Clerk/Assistant to Partner/Receptionist (Full-time)

RESPONSIBILITIES:
• Justice of the Peace - witnessing documents
• Conveyancing (Domestic and Commercial)
• Estates and Probates
• Wills, Powers of Attorney and Financial
• Producing legal documents and correspondence
• Explain legal documentation to clients
• Developing settlement statements for clients and conveyancing/law firms
• Planning and attending property settlements
• Data entry/information and knowledge management/file creation
• Account receipting, drawing and credit card payments
• Providing administrative support to the office staff/training of new staff
• Dictation
• Attending clients at home/hospital
• Ordering office supplies
• Reception protocol/telephone operations
• Diary scheduling and management
• Experienced in photostating and use of facsimile
• Skills in files, records, banking and mailing skills
• Payroll (5 staff members)

Consultant (Temporary)

Employment National

June 2002 - September 2002

RESPONSIBILITIES:
• Reception
• Clerical and computer duties
• Co-ordination of files
• Data entry
• Arranging interviews and appointments
• Handling applications for employment
• Photocopying
• Collating
• Mail
• Document archiving
• Shredding
• Filing

RESUME

Waitress (Permanent Part-time)

La Porchetta' Restaurant

April 2000 - April 2002

Albury (licensed Italian restaurant including takeaway food)
POSITION: Waitress (Permanent Part-time)

RESPONSIBILITIES:
• Provide high standards of service of food and drinks
• A-la-Carte waiting
• Set tables, with cutlery and crockery
• Greet and seat guests
• Advise guests on menu and beverage items and appropriate combination of same
• Take customers orders and pass to catering staff
• Serve food
• Prepare, mix and serve drinks
• Prepare accounts, handle cash and process credit card transactions
• Communicate effectively with regular customers, as well as tourists and groups of people of all ages and cultures

Office Administration Clerk/Receptionist

Harris Lieberman and Boyd, Solicitors

May 1999 - March 2000

RESPONSIBILITIES:
• Photocopying, monitor facsimile and direct to appropriate recipient, check and follow through on daily emails
• Open and close files
• Manage incoming and outgoing mail
• Relief reception, providing a prompt and courteous response to all enquiries and requests
• Operate switchboard and arrange appointments
• Retrieve archives
• Operate independently and as part of a team
• Further general duties as directed by the partners

Office Administration Clerk/Receptionist

Robb & Associates, Solicitors

March 1998 - July 1999

RESPONSIBILITIES:
• Assist in processing payroll (over 20 staff members)
• Access Title Searches (on-line)
• Prepare briefs for court sittings and prepare contracts of sale
• Open and distribute inward mail and dispatch outward mail
• Open and close files
• Reception - operate switchboard - PABX System
• Arrange appointments for clients
• Photocopying and facsimile distribution and stationery ordering
• Utilise email and the internet


RESUME

Waitress/Bar Attendant (Casual)

Çafe Victor

January 1994 - September 2002

RESPONSIBILITIES:
• Prepare and cook pizzas
• Assist with salads for kitchen and takeaway bar
• Care for shop in the absence of the proprietor
• Supervise casual staff members
• Secure premises at end of days trading
• Handle cash and balance cash register
• Deliver pizzas when required


RESUME

Office Administration Clerk/Receptionist

Tietyens Solicitors

June 1988 - January 1997

RESPONSIBILITIES:
• Reception - operate switchboard, receive calls, ascertain callers needs and refer to appropriate area
• Type correspondence and documents
• Process contracts for sale of land
• Prepare briefs for court sittings
• Demonstrate competence in sue of WordPerfect Solution 6
• Undertake title searches
• File correspondence and other records
• Receive and process incoming and outgoing mail
• Operate office equipment such as photocopiers, facsimile machines and computers
• Open and close files
• Organise appointments and manage diary
• Maintain confidentiality


RESUME

Qualifications & Certifications

MYOB Introduction Course

on-line (e-careers)

Aged Care

TAFE Queensland

Business Technology

Riverina Institute

Riverina Institute

Business Skills

Riverina Institute

Computers

Riverina Institute of TAFE

Albury TAFE

Murray High School

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