Claim you profile

In order to claim your profile, we need to send an email to the email address you used when you created your SkillPages account. This will contain a unique link to claim your profile. We have sent the email to:


If you don't have access to this email account then please contact the team.

Heggie - Secretary - Manchester, England, UK

Kerry Heggie

Manchester, England, UK




My reason for seeking alternative employment, is due to recently being made redundant, working for a company of Claims Loss Adjusters, whom I was employed with for 18 months. Previous to working for them I was employed by a company of Motor Claims and Fraud Investigators for 12 years, unfortunately I was also made redundant.

I have proven experience of acting as a Personal Assistant to the Managing Director and providing a secretarial/administration service to four professional Motor Claims and Fraud Investigators/ Loss Adjusters, including diary management, message taking, audio transcription of witness testimonies in preparation for litigation and legal reports for a number of Insurance Companies/Solicitors. I also word process letters, memoranda and invoices on a daily basis along with considerable e-mail and internet use.

I am able to work as part of a team and prioritise my own workload and therefore I am quite adaptable and well organised,

I have an excellent work ethic combined with attention to detail and meeting tight deadlines.

Effective communication skills at all levels, conscientious and methodical work style.

It is important that I am able to communicate fully with my Colleagues to ensure an accurate and timely service, maintaining high levels of customer service.

Work History


Digital Audio Typing

July 2012 - March 2014

❖ Responsible for the Digital Audio Typing of reports, transcripts and other legal documentation.
❖ Dealing with all telephone enquiries and email.
❖ Setting up of new claims on Corporate Database.
❖ Liaison with Brokers/Underwriters to update enquiries on all claims.
❖ Maintaining diaries and arranging appointments for Loss Adjusters.
❖ Desktop searches with Experian.



January 2000 - June 2012

❖ Responsible for the Digital Audio Typing of legal reports, transcripts, witness testimony and other documentation.
❖ Liaison with Insurers, Solicitors and other agencies to obtain information for the processing of claims and Court proceedings.
❖ Maintaining electronic diaries for Motor Claim Investigators/Managing Director and arranging appointments on their behalf.
❖ Dealing with all telephone enquiries and email.
❖ Processing new claim instructions on the Corporate Database, and all allocation of new claim files to investigators.
❖ Payment of Creditors, Credit Control, Banking and Purchasing of equipment.
❖ Assisting in the production and distribution of publicity material and presentations.
❖ The completion of desktop searches with Companies House, Experian, DVLA and MIAFTR to establish the validity of claims and prevent fraud.
❖ Ensuring work deadlines are met and confidentiality is maintained at all times.
❖ Training and induction of new employees.

Administrative Assistant


September 1998 - December 1999

❖ Responsible for the Word Processing and distribution of agenda, minutes, reports and other documentation.
❖ Liaison with committee members and colleagues to facilitate the production of the Institutes monthly news bulletin for publication including proof reading.
❖ Arranging hospitality for meetings to the Institute.
❖ Production of publicity material and distribution to IEE Centres.
❖ Dealing with Membership enquiries from students and members of the IEE.
❖ Arranging circulation of the IEE Membership details.

Secretary/Administrator - Temporary


January 1998 - September 1998

Various assignments including Greater Manchester County Fire Service, City of Salford Council, Salford College, Wincanton Logistics and others.
❖ Word Processing and typing of documentation including minutes, agenda letters, invoices, memoranda and reports.
❖ Reception duties and provision of hospitality.
❖ Dealing with telephone enquiries and email.
❖ Use and maintenance of corporate databases.
❖ Completion of official purchase orders and payments of invoices.

Use of Information and Technology and Computer Applications:
* Microsoft Office Applications
* Adobe - PDF
* Digital Audio
* Power Point
* Access
* Works 2000
* Word 97 & 98
* Lotus 123
* Word Perfect Versions 6 7 & 8
* Various Corporate Databases and In-house Systems.

Qualifications & Certifications

Word Processing

Salford College

Business Studies

Worsley College

Maths & English

Ordsall High School

Is this your profile?

If this is your profile, then you can claim it now and log into your account.

We will need to verify your account and email address before you can log in. To claim your profile now, please use the 'Claim Profile' button below.

Skillpages has been acquired by! is pioneering the way people find local services. Skillpages is the world’s premier directory of service providers.

Find out more

Are you sure that you want to leave?