Freeks - Service Desk Agent (Configuration) - Johannesburg, GP, South Africa

Keri Freeks

Johannesburg, GP, South Africa

Services

Service Desk Agent (Configuration)

Summary:

RESETTING NETWORK EQUIPMENT
TROUBLESHOOTING PRINTERS
RESETTING PASSWORDS
SAP SCANNING
SAP BRANCH DOWN (RESTARTING XPRESS SERVER)
CERES SCANNING
DESKTOPS/LAPTOPS FAULTY
3G FAULTS (HP CONNECTION MANAGER)
SETTING UP PERSONAL FOLDERS FOR E-MAILS
POWER FAILURES
VM WARE
PERIPHERALS KEYBOARDS
APT (PASSWORDS)
ICONS MISSING
SAP CRM KNOWLEDGE
SAP SRS
SAP STORE MANGER
SAP POS – TV LICENCE
ENABLING LAPTOP USERS TO INSERT IP ADDRESSES

Work History

IT Support

SERV ICE DESK PLUS

From May 2012

REASONS FOR LEAVING CURRENT
REFERENCE CAROLINE LAMBE - 082 220 2509


GENERAL
IN THIS PAST DECADE I HAVE GAINED EXPERIENCE IN ALL FIELDS CONCERNED, IN THIS BUSINESS, JD GROUP IS NOT ONLY A PLATFORM FOR GROWTH BUT AN OPPORTUNITY TO ENHANCE ALL YOUR SKILLS AS WELL AS RE ITERATE WHAT YOU HAVE LEARNED IN PREVIOUS CAREERS OR JOBS. IN APPLYING FOR THE POSITION AT YOUR COMPANY GIVES ME A GREAT OPPORTUNITY TO BE INSTRUMENTAL IN INITIATING CHANGE IN A POSITIVE WAY OFCOURSE AND THUS BECOMING A MEMBER OF THIS EVERCHANGING INDUSTRY.

SERVICE DESK AGENT (CONFIGURATION)

INHOUSE SYSTEM

From March 2008

IT
07 MARCH 2008 TO CURRENT

REASONS FOR LEAVING RESIGNED
REFERENCE EVETTE ALEXANDER SUPERVISOR - 084924218


JDG TRADING
SERVICE DESK AGENT (CONFIGURATION)

RESETTING NETWORK EQUIPMENT
TROUBLESHOOTING PRINTERS
RESETTING PASSWORDS
SAP SCANNING
SAP BRANCH DOWN (RESTARTING XPRESS SERVER)
CERES SCANNING
DESKTOPS/LAPTOPS FAULTY
3G FAULTS (HP CONNECTION MANAGER)
SETTING UP PERSONAL FOLDERS FOR E-MAILS
POWER FAILURES
VM WARE
PERIPHERALS KEYBOARDS
APT (PASSWORDS)
ICONS MISSING
SAP CRM KNOWLEDGE
SAP SRS
SAP STORE MANGER
SAP POS - TV LICENCE
ENABLING LAPTOP USERS TO INSERT IP ADDRESSES

HELP DESK CO-ORDINATOR

CORPORATE FINANCE

January 2007 - March 2008

15 JANUARY 2007-06 MARCH 2008

REASONS FOR LEAVING TRANSFERRED
REFERENCE CHARMAINE MOHAMMED (011) 718 6089


JDG TRADING
HELP DESK CO-ORDINATOR

HARDWARE FAULTS & SERVICING
• WORKSTATION FAULTS
• PERIPHERAL AND PRINTER FAULTS

SOFTWARE SUPPORT
• HIFI POS
• MICROSOFT OFFICE SUITE AND RELATED SOFTWARE
• JUST ENOUGH AND RANGE GATE
• INTRANET APPLICATIONS AND UPDATES
• EASYPAY
• PRISM

REQUESTS
• REQUEST FOR IT HARDWARE FOR INTERNAL USE
• NEW EMPLOYEE ACCOUNTS AND EMPLOYEE TRANSFERS
• MOVING OF IT EQUIPMENT
• REQUEST FOR INSTALLATION OF SOFTWARE
• REQUEST FOR NETWORK AND TELEPHONE POINTS
• REQUEST FOR PABX SYSTEMS AND PROGRAMMING

USER ADMINISTRATION
• PASSWORD LOCKOUTS
• CHANGE OF USER DETAILS
• CHANGE TO E-MAIL DISTRIBUTION LISTS

OTHER
• POWER FAILURE NOTIFICATIONS
• REQUESTS FOR BACKUP TAPES
• VIRUS NOTIFICATIONS

BOOKKEEPER

INHOUSE SYSTEM

November 2006 - January 2007

CORPORATE DEPARTMENT
15 NOVEMBER 2006-TO 15 JANUARY 2007

REASONS FOR LEAVING TRANSFERRED
REFERENCE LYNDA WOUTERS 010 211 1228/010 211 1299


JDG TRADING
BOOKKEEPER

MAINTAINING BOOKS FOR BRADLOWS & JOSHUA DOORE WITHIN THE GROUP I.E.
PREPARING JOURNALS
SCRUTINIZING STATEMENTS
DEBIT ORDERS
BILL PAYMENTS
ASEET & MOTOR POOL
OUTSTANDING CHEQUES
DAILY RECONSILIATIONS
PRINTING OF RECONS
ENSURING THAT EVERY DOCUMENT BALANCES AT THE END OF THE DAY.

Assistant To Estate Manager

INTERNA AUDIT DEPARTMENT

October 2005 - November 2006

REASONS FOR LEAVING APPLIED FOR NEW POSITION WITHIN COMPANY
REFERENCE ALEX NHLEKO 078 169 7708

JDG TRADING
FRONTIER

FRAUD DETECTION
CREDIT RATINGS ON CUSTOMERS
APROVING OR DECLINING OF DEALS
WORKING HAND IN HAND WITH ITC

ASSISTANT TO ESTATE MANAGER

PROPERTY DEPARTMENT

March 2003 - October 2005

01 MARCH 2003-TO 07 OCTOBER 2005
REASONS FOR LEAVING TRANSFERRED
REFERENCE -RACHEL TAYLOR -ADMIN CLERK/ REG DIENAR NATIONAL CONTRACTS MANAGER
TELEPHONE 082 817 3219
JDG TRADING
ASSISTANT TO ESTATE MANAGER

RECEPTION
FILING
ACCESS CONTROL
INVOICING
SECURITY
MAINTENANCE
NORMAL OFFICE DUTIES

TEMP

INHOUSE SYSTEM

November 2001 - December 2002

1YEAR 1 MONTH

REASONS FOR LEAVING RELOCATED TO JOHANNESBURG
REFERENCE CHARLOTTE VIEWE
TELEPHONE (053) 8315790

PEP STORES LTD
SALES ASSOCIATE

STOCK TAKING
SALES
MERCHANDISER
CUSTOMER SERVICE

CLERK

INHOUSE SYSTEM

January 2001 - December 2001

RETAIL
01/ JANUARY 2001/ 31 DECEMBER 2001 - ONE YEAR

REASONS FOR LEAVING TEMPORARY POSITION
REFERENCE DALLEEN TOPUZ
TELEPHONE 083 661 2750

JDG TRADING
SENIOR
ADMINISTRATIVE
CLERK

INVOICING, EXTENSIVE CLIENT LIASON
LEASING
GENERAL ADMIN DUTIES
TYPED GENERAL CORRESPONDENCE, MEMORANDA, AGENDAS' AND REPORTS
ARRANGED STAFF FUCNTIONS
DIARY MANAGEMENT OF NATIONAL CONTRACTS MANAGER
FILING AND FAXING DUTIES
HANDLE QUERIES REGARDING AIRCON, ELECTRICAL AND FIRE EQUIPMENT REPAIRS.

INHOUSE SYSTEM

Qualifications & Certifications

COMPUTERS AND PRINTERS

SKILLSOFT SYSTEM

Graceland Education Centre

XPERT APPROACH

EDGARS

ENGLISH

GRACELAND EDU CENTRE

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