Mendoza - Windows Desktop And Server Engineer - Westminster, California, USA

Kenneth Mendoza

Westminster, California, USA


I seek short-term and long-term opportunities or projects as a Windows Desktop Engineer or Field Windows Systems Consultant. I am skilled and experienced installing, configuring, deploying and have migrated operating system for Client or Server. I have utilizing Dell/Quest NME, SCCM2007/2012, USMT and MDT2010 capable of supporting most Microsoft applications with a high degree of success. I am also the owner of Oasis IT Biz (my business) launched on Nov 2008 which has given me exposure to many high level projects and work experiences. To diversify and increase my client base, I have joined the Partner eco-system work side by side and indirectly with manufacturers like: HP, Dell, IBM, Lenovo, Gateway, and Cisco which has allowed me to be assigned on projects on a an Engineer level and a as “subject matter specialist” exposing me to many types of environments and tasks elevated my experience and has help me become adept at resolving simple to complex I.T. issues making me an asset to any firm.


Windows Desktop And Server Engineer


• Service Oriented, Friendly, and Great Communication skills.
• Confidential Clearance, Public Sector, Banking, and State Agency PC break-fix.
• Hardware troubleshooting and simple to complex software support.
• Operating System Specialist

Work History

Windows 7 Migration, Desktop Support Team Engineer

Acro Services Corp

From February 2014

Livonia, MI Feb 2014 to Present
*Client & Location: Northrop Grumman - Manhattan Beach, CA
Title: Windows 7 Migration, Desktop Support Team Engineer
Providing Windows 7 Migration Services and Post Support for Windows XP to Windows 7 Enterprise. With approximately 2,000 users in a campus environment also provide Network connectivity support. Working in this heavily controlled environment I utilize Altiris, VMware, and VMWare Service Manager as the ticketing software. Encryption, Identity, and Network Management is handled by Sophos Security Suite, as well as Secure Smart Cards Technology access control. I also utilized Altiris 6 for software distribution and management, Outlook 2010 and Office 365. Other duties involved pc deployment, provisioning, and decommissions through VMWare Service Manager. Our main Migrations objective consisted of doing in-place migrations, manual migration, and data migrations. A great deal of support involved resolving legacy application problems after the migration.

Sr. Hardware Break-Fix HP/CE

Corporate Office

January 2014 - February 2014

Jan 2014 to Feb 2014
*Clients & Locations: Agiliant-Nordstroms, WL Butler Construction, ProPowerGroup, Santa Ana USD
Title: Sr. Hardware Break-Fix HP/CE
As a Field Support Engineer I provided mostly onsite diagnostics, break-fix, hardware replacement, and or problem resolution for all in one pc, laptops, desktop, LaserJet printers, and HP Proliant Servers.
Work assignments to me mostly consists of level III motherboard replacement, laptop monitor and keyboard remove and replacement, and Windows 7 and Windows XP Operating System issue troubleshooting, BIOS configuration & modifications, hard-drive replace, backup, and restores, and Windows 7 recovery services, and pc network connectivity issues.

Server Hardware Maintenance Contractor

Reliasource LLC

October 2013 - December 2013

Oct 2013 to Dec 2013
*Client & Location: Social Security Administration
Title: Server Hardware Maintenance Contractor
I performed Server Managed Services for the Social Security Administration at multiple locations in California.
Duties included replacing internal components for Dell PowerEdge 2950 Server SCCI cards, System-boards, SAS and SATA drives, and Dell PowerVault 114T Backup device's to resolve component failure. I worked side by side with Corporate Helpdesk as well as with MIS/Managers.

Messaging Migration Consultant, Post Migration Support

Corporate Office

August 2013 - October 2013

Aug 2013 to Oct 2013
*Client & Location: Toshiba America Medical Systems - Tustin, CA
Title: Messaging Migration Consultant, Post Migration Support
As part of a small team we focused on Migrating 1,487 users from Domino Server/Lotus Notes 8.5.3 to Exchange/ Outlook 2013. During our migration process we utilized: Quest (NME) Notes to Exchange Migrator, Quest (QMM) Quest Migration Manager, (QCM) Quest Co-Existence Manager, and SCCM 2007 for Machine Management, and Software Deployment for users, to create customer Office launcher, and Active Directory played a major role where Lotus Notes user's contact information and user object needed to match before Provisioning with Quest/NME or access would be denial to Outlook internally and externally. We utilized: (OCM) MS/Office 2013 Package Manager Tool, to create an Office custom package to be deployed, as well as push Office 365 Applications to multiple remote Lenovo laptops. MDM support for: iPads, iPhones, Android phones and tablets. Cisco's Meraki handled the MDM Deploys, and we pre-testing each device to assure the correct profiles and certificates were push remotely to each device. In addition we manually installed an Office 2013 installer should a remote deployment fail to start on its own. My partner and I was assigned (1 of 3) HP ProLiant DL360e Blade Servers for the migrations process allowing greater speed and dual migration could take place. A 3rd on-Premise Server was running Quest's Co-Existence Manager which we did not touch. Our migration process included migrating: e-mail data, calendars, and conference room extensions. Our initial migration was broken-down by: phase, time, location, and group. We began this migration by starting with a Pilot Group then moved onto the Security Group, Departmental Groups, and Executive Groups. At Toshiba, success was attributed to due to their great preparation and planning which minimized the impact to their users.

Windows 7 Deployment Contractor, PC & MAC Desktop/Laptop Support Engineer


June 2013 - August 2013

June 2013 to Aug 2013
*Client & Location: Disneyland - Anaheim, CA
Titles: Windows 7 Deployment Contractor, PC & MAC Desktop/Laptop Support Engineer
I provided a variety of level III support for California's largest theme park Disneyland for Xerox the I.T. onsite provider. I provided computer support in the field or remotely. My support tasks included 500+ Windows XP to Windows 7 Migrations. Imaging pc's via customer PE/Image Disk created on SCCM 2012 to deployment the corporate Operating Systems image for their desktops, laptops, iPads, mobile phones, kiosks, onsite or remotely. I also performed critical hardware break-fix support for their NCR restaurant receipt printers as well hardware issues even monitor flicker issues. Software I support here was: Office 365, Outlook 2013 and OWA, SAP, Citrix Web Apps, Disney Office, Back-Stage-Pass, Stitch, CS5, Photo-Shop Pro, Fireworks, even Dreamweaver. Troubleshot Network related issues and configuration of for their street vendor secure corporate LAN/WLAN, network connectivity drop out issues. I provided expertise as their break-fix go to for network printers and plotters. I handled sporadic remote support tickets and hardware break-fixes required lots of walking and taking the employee tram.

Windows 7 Migration, Refresh and Server Engineer

Reliasource LLC

May 2013 - December 2013

May 2013 to Dec 2013
*Client & Location: Social Security Administration - Los Angeles, CA
Title: Windows 7 Migration, Refresh and Server Engineer
I worked as part of a team of 13 contractors on a hardware refresh installment project for the Social Security Administration. As part of this hardware deployed would come in after machines were wiped by several SSA I.T. Managers, and my tasks were to remove OLD hardware, and deploy NEW machines including monitors mice and keyboards then launch machines assuring Management that each machine boots properly and or make any adjustments needed to BIOS as needed.

Windows and Network Field Technician

Field Nation

May 2013 - November 2013

May 2013 to Nov 2013
*Client & Locations: T-Mobile Mission - Viejo, Laguna Niguel, Newport Beach, Lake Forest, and Irvine, CA
Titles: Windows and Network Field Technician, Mobile Retailer Device Inventory & Display Compliance Reporting
Working as an Independent Contractor, I traveled to several locations to evaluate T-Mobile store cellular inventory. The main the purpose was of update the Corporate on what each store cellular inventory was available, and if the required display signage was used. I also documented any positive and negative points during my store visit keeping a low profile to not impact store customers. I documented several aspects broken down by each category. Photographing each store front was required and one finished the documentation was required to be faxed within 24 hours to corporate.

Barrister Global Service

Corporate Office

January 2013 - May 2013

*Clients & Locations: First Republic Bank - Palm Desert, CA
Abercrombie - Temecula, CA,
US Postal - Long Beach,
Santa Ana USD Santa Ana, CA
Xerox - Irvine, CA
Titles: Sr. Hardware Break-Fix Field Support, Sr. Printer Hardware Specialist, Partner Resource
As their one of their West Coast HP Contractor Resources, I supported a variety of devices needing support ranging from the following issues: Advanced hardware break-fix resolutions services for HP, Dell, and Lenovo desktop, Laptops, Servers. Also performed advanced deep printer hardware break-fix as well as troubleshooting: HP, Lexmark, Xerox, Cannon and Dell Printers. Frequent travel was required to customer's site.

I.T. Projects Administrator


March 2013 - April 2013

Mar 2013 to Apr 2013
*Client & Location: Chadwick Schools - Palos Verdes Peninsula, CA
Title: I.T. Projects Administrator, MAC Helpdesk, VMware Server & Network Administrator
I provided basic MAC & PC desktop and laptop support for Staff and Students and was given responsible for several I.T. Projects for: replacing 9 Xerox printers with 9 Canon Business Printers which involved contracts, leases, maintenance plan which I handled, Verizon Business Solutions Long Distance was due to expire so I reinstated their plan, made arrangement for Cox ISP to setup Fiber Optic Run for the School to improve bandwidth and enable future Network Advancements to be accomplished from my research and COX's Site Survey, Corresponded with Technology Vendors, Conduct "Face to Face" Round Table Meetings with NEW Vendor Candidates, handle interoffice Telephone Communications and route to the appropriate I.T. Staff. Working as Chadwick's I.T. Contract Administrator and as a Helpdesk Contractor has taught me to maintain a tough exterior, utilize quick thinking, and how to get along with a demanding boss.

(1) Plan, Organize, and Launch I.T. Projects deemed incomplete move project to completion phase.
(2) Mac Book laptops, iPads, and Lenovo Laptop computer support, used Track IT ticketing software
(3) Monitored, Access, and Troubleshot HP Integrity RX2660 ESX Server running VMware/vSphere.

Windows 7 Tier III Support, SCCM 2012 Imaging & Migration Engineer

GDH Consulting

January 2013 - March 2013

Jan 2013 to Mar 2013
*Client & Location: Dell - Experian Irvine, CA
Windows 7 Tier III Support, SCCM 2012 Imaging & Migration Engineer.
I was deployed as a Technical Lead Consultant migrating 300 users for this assignment at Dell Systems. At Experian I also imaged, migrated, and deployed desktops and laptop with Windows 7 mostly Lenovo Business laptops. As part of 30 contractors we used external hard-dives as the deployment method containing the Windows 7. SCCM 2012 performed the task sequence and deployed the operating system to each user's computer. Other important task included capturing user's state via USMT and running MDT 2010 Tools to deploy image created on Microsoft System Center Configuration Manager 2012. Experian also received

Installations of Office

but required Office 365 application set ups like Outlook .PST file restores and or OWA user setup, tested, and training, as well as installing Experian's proprietary financial software.
Dell/Quest Optimized Deployment Tools largely handled the process of "In-Place Migrations", "Data Transfer Migrations" and "Bare Bone Upgrades" using a Zero Touch "ZTI" task sequence deployment. Due to the sensitivity nature of data migrated we exercised extreme care to not damage any user data. Other common issues experienced were Symantec Endpoint Encryption accidentally encryption of external drives but easy to fix. Communication amongst 30 contractors at times was difficult, along with explaining issues in simple terms for Managers, Supervisors, and External Staff was a challenge at times. Active Directory played a major part in moving computers unlocking user accounts, and moving Windows 7 computers to the correct OU. We also experienced occasional challenges with Symantec's e-Orchestrator and TPM (Trust Platform Model)

Windows and Linux Server Deployment Specialist I


October 2012 - October 2012

Oct 2012 to Oct 2012
*Client & Location: United West Labs - Santa Ana, CA
Title: Windows and Linux Server Deployment Specialist I
Flex-Tec an I.T. contract agency hired me for one of their B2B assignments to perform a dual server installation, configuration and rack deployment. The installation took place in Santa Ana, CA. My duties consisted of un-boxing and configuring (2) HP DL120 SFF Proliant G7 blade servers. Install and configure Windows Server 2008 R2 on their first server, then installed and configured Linux RedHat PGP on the new (DMZ) Secure Server on the second server. I also installed dual internal power supply units for both servers. Final duties included mounting both servers into a secure rack location.

Pinpoint Resources LLC - El Segundo, CA (Corporate Office) Aug 2012 to Sep 2012
*Client & Location: The Capital Group - Irvine, CA
Titles: Windows 7 Systems, Imaging and Migration Engineer, Desktop Support II.
My primary tasks included: migrating Windows XP to Windows 7 Enterprise. I worked as part of a large I.T project team environment. I was given the following tasks: migration, pc refresh deployment, hardware break-fix support mostly on Lenovo's T series laptops, and HP 7000 series desktops, also software installations and troubleshoot Lotus Notes 8.5.3, Domino Certificates, and Lotus Sametime IM. We utilized Altiris Enterprise Distribution version 6.0 as software deployment method during migration. We performed "in-place" and "bare bone upgrades". Since the Altiris Enterprise Distribution Systems was pre-existing my job involved following corporate I.T.'s plan to align operating systems and applications to have their specific corporate image and applications installed for a range of users: Executives, Managers, Sales Staff, Programmers and Contractors, as well as for their Visitors and Conference Rooms. On a daily basis I installed, configured, and updated client machines with Lotus Notes version 8.5.3 using again Altiris Enterprise where I...

Windows 7 Systems, SCCM 2007 Imaging and Migration Engineer

Corporate Office

October 2012 - December 2012

Oct 2012 to Dec 2012
*Client & Location: BIO RAD Laboratories - Irvine, CA
Titles: Windows 7 Systems, SCCM 2007 Imaging and Migration Engineer.
As a contractor engineer resource worked as part of a 4 man migration team to migrate 350 XP Computers to Windows 7 Enterprise. This project took 6 weeks due to complete thanks to Microsoft SCCM 2007 to build the images to be received by the client computer and upgrade to Windows 7. Office 2010 Professional was included as [art of the initial image but required for reconfiguring Outlook 2010 and OWA to be setup and tested for each user. We supported 100% computer: DELL 745, 755, 960, 980, and 990's. SCCM did experienced minimal problems but most of time was resolved by reimaging the problem hard-drive. Post support and break-fix after user was migrated to Windows 7 was done as needed. We handled a variety of issues as they came up and successfully accomplished task as expected by I.T. Project Manager.


October 2012 - October 2012

Oct 2012 to Oct 2012
*Client & Location: CMIT Resources LLC - Torrance, CA


December 2011 - August 2012

Dec 2011 to Aug 2012
*Clients & Locations:
-Hispanic Society of Engineers - Commerce, CA
-QBE Financial - Irvine, CA
-LNR Properties - Costa Mesa, CA
-Premier Business Centers - Irvine, CA
-Sizzler USA - Lake Forest, CA
-People's Bank - Costa Mesa, CA
Titles: Server Deployment Engineer, I.T. Manager Contractor, Image & Migration
My duties consisted of: Imaging & Deployment of Windows 7 Operating System onto Desktop and Laptops by Lenovo, HP, and Dell. I performed a migration for Exchange 2003 on Windows Server 2003 R2 to Small Business Server 2011 Standard Edition with Exchange 2011. I also provided network support, troubleshooting, cable management, as well as group & local policy enforcing, troubleshooting and resolving UAC issues.
I also utilized Active Directory and used network tools like: ping, ipconfig, netuse, netsh, netstat, nslookup, and tracert. I performed minor configuration on Cisco routers, catalyst switches, and pix firewalls.
I have removed virus using MS/Forefront, Malware Bytes, Microsoft Security Essentials, and Spybot.

Recruiter Office

Kelly I.T. Resources

June 2009 - August 2009

*Client & Location: Western Digital Corp. - Lake Forest, CA
Titles: Technical Support Level III, Purchase Order & Fulfillment, E-mail Support
I walked most customers through installation process of hard-drives for models ranging from: Barracuda, Caviar Blue, Scorpio, SATA2 and IDE hard-drives. Equally important was relaying the recommended jumper settings for an IDE drive. I conveyed the "how to" process of partitioning and formatting their recently purchased hard-drives. My secondary duties included inbound I.T. phone support answer questions in regards to online purchases, RMA, questions, and complaints. 1/3 of all calls were for their NAS drives needing troubleshooting. I also used network skills on a limited basis to troubleshoot mostly network connectivity issues with Western Digital NAS drives, problem isolation, and password resets.

Barrister Global Network

Corporate Office

November 2008 - December 2011

*Clients & Locations:
-J.P. Morgan Chase - Pasadena, CA
-California Highway Patrol - Santa Ana, CA
Titles: HP, Dell and Lenovo PC Operating Systems break-fix, Windows Server and Network Contractor
I performed I.T. Services in California as an Engineer Resource/Consultant and as a HP Partner Resource for Barrister Global. Products I serviced: HP Desktops, Elite - ProBook Notebooks to include HP Touch-Smart All in Ones Business PCs. Internal hardware installed & configured: Motherboards, Hard-drives, Network cards, I/O PCI cards, Monitors, Keyboards. My duties ranged from level II/III Field Engineer for Barrister Global, I troubleshot, repaired and install parts for a variety of devices ranging from computers, servers, networks and printers. For networks I have installed the following Routers and Switches: Cisco 2950, Catalyst 1600 and Cisco 2800 Routers. I have also configured Net-Gear, D-Link, Belkin, and Action Tech Consumer Grade wireless access points and reconfigure ACL's, and GPO Templates. My assignments required working with external helpdesk departments so listening skills following and following directions was key.

Desktop & Laptop Hardware Field Support, Application and Network Support Contractor

Oasis IT

From December 2008

Huntington Bch., CA (formerly Oasis Desktop Dec 2008 to Present
Title: Desktop & Laptop Hardware Field Support, Application and Network Support Contractor

Migration Engineer Level III and Network Engineer

Microsoft SBS

As a temporary Filed Server and Network Engineer while CMIT Resources interviewed other candidates I accepted as a favor to another agency. I was first dispatched to Los Angeles based company to reset their aging Cisco 1850 internal password so remote support could resolve configuration settings. I also installed for them a new Linksys Router/Switch sent in advance to Texsport earlier by Corporate I.T. Replacing Texsport's 2Wire Wireless Consumer grade DSL Router was successful. The final results were removal of old Cisco Router and installing a temporary Linksys router which allowed for corporate to apply network emergency configure to their network.

Manager and MBR corruption

Office 365, Outlook

On an "on-call" basis supported local small to medium size businesses, as well as home consumers with computer solutions and troubleshooting. Troubleshoot Networks LAN, WLAN, and WAN using protocols: ipconfig, ping, tracert, netsh, nslookup, and netstat to troubleshoot a variety of network related issues. On a consumer level supported home LAN/Wi-Fi connectivity issues. For Corporate environments troubleshot Ethernet cabling, switch issues, computer connectivity and helped simplify Ethernet cable connectivity. I have supporting Windows XP Professional and Vista. Troubleshooting application hangs, instability, bottle-necks issues with Office 2003/2007, Office 365, Outlook 2003/2007/2010/2013, Adobe Reader, Internet Explorer, Blue Screen, Black Screen, as well as NTLDR, Boot-Manager and MBR corruption.

Qualifications & Certifications


New Horizons Testing Center

Computer Learning Center

Business Management

West College

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Kenneth Mendoza provides the following services:

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