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- Full time
- Part time
- One time
In charge of multiple restaurants
Operational People Champion
January 2013 - November 2013
(OPC) January-November, 2013
• Mentored and coached employees and managers resulting in lowering turnover and increasing productivity
• Concentrated on customer service, including the handling of complaints and on the spot problem solving
• Motivated employees to reach goals and developed a team atmosphere
• Developed and launched a well-received professional development course for all staff
• Responsible for all hiring and firing of 4 restaurants
• Organized weekly meetings with all department managers and general managers to review upcoming promotions, sales tactics, and areas of focus
• Increased profit by precisely monitoring food costs, tracking and decreasing raw waste, and managing all employee scheduling
• Promoted and repositioned employees to enhance operations
• Served as the direct advisor for all department managers including: guest services, scheduling, kitchen, and more
• Trusted to oversee daily transactions and large cash deposits
• Ensured the greatest profit margin by upholding the values of the company in regards to management, marketing promotions, and overall excellent customer service
JDP Enterprises McDonald's
Qualifications & Certifications
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