Johns - Project Manager - Lewisville, TX, USA

Ken Johns

Lewisville, TX, USA


Project Manager


10 years as a project manager / project lead

Work History

Project Manager / IT Systems Analyst (Consultant)

Alcon Labs

October 2012 - May 2013

• CTI routing - project managed several concurrent routing implementations
o Project 1 - CTI call recording / screen capture
o Project 2 - Call Center relocation for North America
o Project 3 - Vendor management / Resource management / CTI task prioritization
o Project 4 - Genesys Infomart implementation - Application upgrade to accommodate enhanced reporting.
• Development of IT architecture and audit documentation
o Project 5 - EDI process flows - document existing practices and process flows.

o Project 6 - CTI department handbook
* Tech manual
* Audit compliance
* Used as model for IT controlled applications
• Projects required extensive requirements gathering, gap analysis, project timelines, create task lists, prioritize those tasks, review with upper management, gather requirements for advanced reporting, and provided weekly status reports.

Program Manager (Consultant)


April 2011 - December 2011

• Managed voice portal development schedule across all Voice portal platforms (RMVP, routing, NSP, NRP, CTI, ICM, OBVP, ICM)
• Communicated with project stakeholders in timely and clear fashion
• Estimated the resources and participants needed to achieve project goals.
• Where required, negotiated with other department managers for the acquisition of required personnel from within the company.
• Continually managed project expectations with team members and other stakeholders.
• Tracked department and project milestones and deliverables.

Technical / Business Support Analyst (Consultant/Converted)

King Architectural Metals

July 2009 - June 2010

• Documentation of existing business practices for ERP project
• Managed project timeline / technical issues for ERP project
• Upgraded and / stabilization of shipping and distribution systems
• SQL report writing for data mining analysis
• Performed month end close process
• Assisted in operations / help desk activities

Technical project manager / Team lead

Thermadyne, (THMD)

June 2008 - January 2009

• Software selection / Implementation
o Helpdesk system implementation - HelpStar
o EDI / SOA middleware
o ICS (international customer care) - phase 1 go-live
• AS400 system upgrade project / System investigation
• System and software license compliance
• Business / systems process mapping
• Business continuity planning
o business processes / interfaces
o nightly batch processing
• Lotus Notes Stabilization Project
o End of life server replacements
o Database inventory and security redesign
o Mail archive and recovery
• Data Center Upgrade

Sr Systems Engineer

Align Technology, Inc

December 2005 - June 2008

Health care

Role: Sr. Systems engineer on a variety of application systems and sustaining projects.
o Managed junior systems engineers/ BAs / consultants
o Helpdesk / call center software implementation
• JDE CNC (2005-2008)
o Security implementation / system upgrade(s) / data archiving
o Data mining and production support
o Business continuity planning
• IT Audit Compliance (2005-2008)
o Responsibility for IT change control compliance
* Process design and development of online IT change control process for SOX, FDA, ISO compliance.
* Created and Improved upon existing IT processes and control documentation
o SOX 404 / ISO / FDA IT auditing
o Report Writing / SQL
* built independent reporting for audit compliance
• Data Center Migration

Systems Engineering Support (Consultant)


May 2005 - November 2005

• Systems support for JDE upgrade project from Enterprise One 8.9 to 8.11
• Support of 16 business critical applications and three international expansions
• Responsible for system stability and audit compliance
• Business continuity planning

Sr. Systems Engineer / JDE CNC

Pier 1 Imports, Inc

December 2003 - May 2005

• Stabilization project for the financial ERP system (J.D. Edwards).
o Project results resulted in a reduction of daily production issues to zero issues.
o Repair of foundation level problems in an ERP system.
• Business Continuity planning
o Production move of a live ERP system from one data center to another.
o Creation of proactive monitoring procedures of the ERP system (at application, database, and OS level)
o Creation of architecture diagrams and documents of ERP system
• Review of the day-to-day technical aspects of the JDE system.
o Coordination with the development / functional team, database team, & OS team.
o Interface with the client team and senior management
• Successful sarbanes-oxley audit implementation
• Responsible for migrating live production JDE servers to a new data center during a corporate office move.
• Supervised junior system engineers / BAs / consultants
• Data Center Migration

JDE Line of business technical architect / JDE CNC

OneNeck IT Services

September 2002 - October 2003

• Technical lead for migration of production data servers to different data center.
• Supervision of junior systems engineers / BAs / consultants
• Creation of JDE training curriculum and support documentation for other system engineers
o 24x7x365 support staff
o Senior technical resources (NT, application support)
• Project planning and implementation
o Work effort estimation / Project plan
• Data Center Migration

Technology Consultant


May 1999 - September 2001

I worked on system integration consulting and specialized in the design, development, integration and delivery of business solutions that use custom-built systems or existing packages such as JDE.

Qualifications & Certifications

Vanderbilt University / Colorado School of Mines

Bachelor of Engineering

Vanderbilt University

Metallurgy and Materials Engineering

Colorado School of Mines

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