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Reviewing, rewriting, and editing the work of writers, deciding what material will appeal to readers, reviewing and editing drafts of flight and operations manuals, offering comments to improve the work, overseeing the production of publications.
Senior Editor / Quality Assurance Rep
Rockwell Collins, Inc.
From July 2000
Sr. Editor/Quality Assurance Rep for an aviation publishing company. Editing of flight manuals, pilot guides and numerous other governmental contract jobs. Editing duties included checking of spelling, grammar, punctuation, sentence structure per departmental standards and placement of graphic files within MS Word and/or Epic Editor (SGML) publishing tools. Quality Assurance Rep for department; checking manuals prior to release for exceptional quality and value to the customer(s).
Answer Point Rep
From June 1999
Answered incoming calls from prospective and current customers and directed to proper departments for assistance, input callers data into mainframe database in order to pull account information or create for prospective clients, in order to eliminate duplication of questions/inquiries when routing calls through multiple departments.
Van Deusen Plumbing, Heating & Cooling
Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions, Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement, Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments, Completes operational requirements by scheduling and assigning employees; following up on work results, Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Customer Service Rep
Keystone Savings Bank
Account transactions which include processing a variety of routine financial transactions including check cashing, withdrawals, deposits, and loan payments, Responsible for managing and balancing cash drawer, Prepares daily paperwork according to branch procedures, Provide superior customer service in a professional manner to customers, co-workers and business partners, Identify customer needs then offering and cross-selling financial products and services, fraud prevention, building customer loyalty; establishing customer relationships through eye-contact, courtesy and friendliness, including addressing each and every customer by name, Contributing to a positive team environment in the branch through teamwork, team spirit and coaching.
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