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A confident, polite and efficient office administrator. Competent telephone manner and skilled in most office duties. Experienced customer service officer.
Sales Office Clerk
September 2012 - June 2013
DRAPER TOOLS LTD, CHANDLERS FORD:-
INTERNAL SALES CO-ORDINATOR/ TELESALES
• Processing of customer orders and enquiries by phone, email and fax
• To liaise with clients on a day to day basis to ensure excellent customer service is achieved
• Excel knowledgeable
• Confident telephone manner
TEACHING SUPPORT ASSISTANT
REDBRIDGE COMMUNITY SCHOOL
April 2012 - July 2012
• To encourage and nurture children aged 11 - 16 years old
March 2012 - April 2012
Answering the telephone and dealing with customer queries. Using an in- house computer system to facilitate the smooth operation of Customer's problems regarding computer software.
ADMINISTRATOR/CUSTOMER SERVICES OFFICER
MONKS & CRANE INDUSTRIAL GROUP
July 1990 - October 2011
• Processing of customer orders & enquiries via telephone, email and fax
• Dealing with customer complaints
• Cash handling & banking
• On site visits to clients
• Knowledge of meeting targets
• To oversee the day to day running of the office
• Warehouse duties including picking and packing of goods
• Stock taking
• Filing & archiving
• Competent IT skills
• Excel Knowledgeable
• CLAIT level I
• Excellent telephone manner
• Customer service skills
Qualifications & Certifications
GLEN EYRE SECONDARY SCHOOL
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