I am a customer care cunsultant who deals with customer's queries, currently i have been granted an opportunity to deal mainly with the legal bodies i.e. i attend to queries brought by the NCR, Credit Ombudsman, Consumer affairs,Speak out,Scorpion,Legal wise, Daily sun, Executor of Estate and debt councillors, Its an opprtunity given from my seniors out of 23 consultant and only 4 candidates were chosen including me. the opportunity was given due to taking pride at what i do, respecting code of conduct, the willingness to go an extramile and the eagerness to learn.
commucation skill,computer skill, problem solving skill, administrative skill and listening skill, attend to NCR<NCA and Hellopeter matters, updating ITC , investigating fraud accounts, gather and annalyse and collate the required information to assess particular query.
customer care consultant
JDG consumer finance
From November 2011
JDG Trading is one of the largest retail company that sells furniture, finance in buying building material and moto bikes, the side of financial service is very important as its duties is to focus on profitif and retain customers by providing excellent customer service