Claim you profile


In order to claim your profile, we need to send an email to the email address you used when you created your SkillPages account. This will contain a unique link to claim your profile. We have sent the email to:

k************u@g***l.com

If you don't have access to this email account then please contact the Bark.com team.

 
Savageau - Manager - Cupertino, California, USA

Keith Savageau

Cupertino, California, USA

Services

Manager

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Work History

Senior Manager, Marketplace Strategy & Operations

oDesk

December 2010 - December 2010

Director Community Operations

LiveOps

April 2010 - December 2010

Managed a team of 13 employees across four functional groups responsible for forecasting, scheduling, agent analytics, call routing, on-demand outsourcing, and telephony coordination supporting a distributed call center of 20,000 independent contractors. Maintained service levels in excess of 90% of calls answered in less than 20 seconds and optimized routing scenarios for over 300 programs across multiple business verticals. Product owner responsible for driving agent community projects involving compensation restructure, attrition management, results-based reputation, and a fully configurable agent ranking system. Chaired volunteer group of employees charged with fostering innovation and promoting employee culture.

Senior Manager, Strategic Services

LiveOps

May 2008 - April 2010

Managed and grew the team from 7 to 11 employees, increasing the team’s responsibility and operational maturity. Implemented documentation practices, various levels of change control, internal quality assurance procedures, and a mistake tracking system known as “The Belly Flop.” Invented and deployed a universal agent ranking algorithm that increased program specific gross conversion by 10%. Created and lead a two-day training course for SaaS platform clients covering best practices for managing a distributed community / workforce.

Product Manager

LiveOps

July 2005 - May 2008

Expanded the outbound service offering while driving the design of a proprietary predictive outbound dialer that would scale to 300 simultaneous agents. Scoped and managed various client services and agent community projects, including: integrated test calls, shape based scheduling application, open-line (persistent telephony connection), and Flash-based certification. Supported client service organization as a technical lead on all non-conforming enterprise accounts. Directly served as the lead client services manager for multiple live agent and platform customers.

Project Engineer

hamilton sundstrand

May 2002 - August 2003

Managed and planned all engineering tasks involving two models of electronic engine controls. Initiated and chaired investigatory and administrative meetings. Composed technical engineering documentation and created upper-level technical and business presentations. Represented company engineering positions to the FAA. Managed manpower allocations, budget, and project schedules.

Customer Engineer (Intern)

Boeing

June 2001 - August 2001

Reseller Education Intern

American Power Conversion

January 1997 - January 2000

Qualifications & Certifications

MS

Cornell University

BS

Cornell University

Is this your profile?

If this is your profile, then you can claim it now and log into your account.

We will need to verify your account and email address before you can log in. To claim your profile now, please use the 'Claim Profile' button below.

Skillpages has been acquired by Bark.com!

Bark.com is pioneering the way people find local services. Skillpages is the world’s premier directory of service providers.

Find out more

Are you sure that you want to leave?