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Johnson - Customer Service - New Orleans, LA, USA

Keith Johnson

New Orleans, LA, USA


Customer Service


. I have 15 years experience in the automotive industry as manager of a SpeeDee oil change and tune up and Midas tires and brakes, a co-brand full-service center , in Picayune, MS. My position as manager included duties from greeting customers, advising customers, making the estimates on their vehicles, presenting and selling the estimates to the customer. Also included hiring and firing all employees oversee and all repairs keeping track of employees timesheets.

Work History

Insurance Agent

From September 2013

AFLAC insurance agent, work as a independent contractor, developed my own leads, set appointments, and sell policies in health and life insurance.
Keith L. Johnson Sr.- resume continue.


SpeeDee Oil Change and Midas Tires and Brakes

November 1998 - April 2013

I was manager the store for next 15 years. In 2009 the shop expanded store from 5 to 7 bays adding Midas Tires and Brakes. Management duties consisted of hiring, firing, maintaining time sheets, giving estimates, ordering parts, paying vendors, inventory, customer service, all aspects of running the business.

General Service Mechanic

Benson Lincoln Mercury

August 1984 - April 1998

Baldwin Lincoln Mercury - MacGrubb Ford Lincoln Mercury - Slidell Ford Lincoln Mercury - Marshall Brothers Lincoln Mercury
General service mechanic - servicing brakes, tune ups, engine performance, water pumps,
valve cover gaskets a/c repair, electrical, and interior trim. Promoted to shop foreman at
Benson Lincoln Mercury.



*Louisiana state insurance license in health and life
* A. S. E. Certification - brakes, a/c repair, a/c recovery, & electrical
* Ford Certification - brakes, a/c, electrical, engine performance, and interior trim
* Run all shop equipment including brake lathes and wheel alignment machines
* Proficient in O.R. Writer, O.R. Writer Express, Sage, Modis by Snap-On Tools, and All Data, Mitchell time standards and repair manuals.
Received 5 customer service excellence awards from SpeeDee Oil Change Corporate.
Received 21 outstanding mystery shopper customer service awards from SpeeDee Oil Change

Qualifications & Certifications

General Business

Delgado College


East Jefferson High School Metairie

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