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I have managed multiple cleaning crews for years. I have also owned a carpet cleaning company
Fiber Care Systems
From November 2007
to provide customer service and the best quality craftsmanship in the Tri-city area. Only using the highest quality of techniques and products.
NCAS Conversion Specialist
January 2000 - November 2007
Supported the new application system (NCAS), for the entire US. for the application side and the production side. Working closely with the developers and tester of this new application for Global Services. I have accomplished a working relationship with both co-workers and management. Together we have made the department grow 9 million to 16 million in two years. Skilled at becoming an "expert" in complicated application and translating them into lay terms in success.
Created, supported, and managed contract (support services). Worked directly with sales, customers, and management to research and resolve any customer satisfaction issues. Supported my department of 40 people with onsite supporting NCAS training and general software installation.
Georgia Certified NCAS User
From April 2000
NCAS Deployment Testing Time Management
December 2000 - April 2002
Fiber Care Systems
From June 1984
Managed 2 Crews of 9 people to ensure customer satisfaction. Traveled from site to site reviewing each employee quality and ensuring that all employees had proper working equipment. Met on a regular bases with clients to discuss the overall quality of the service provided and any other questions or concerns. Worked directly with the overall operations of the company.
Training Attended Business Skills
NCAS Application Training Interpersonal
I opened my business back in 2007. I joined forces with my business partner, his part of the business is install of flooring. We do pretty well, the reason I'm looking for a new career is I'm tired of the stress of owning a business. I have 2 large janitorial accounts. I know all about industrial accounts, as well as small accounts. I know if I were to be hired by a company I will be an asset in a management position
Qualifications & Certifications
Milford Area Senior High
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