Morwe - Business Process Reengineering - Pretoria, South Africa

Kedumetse Morwe

Pretoria, South Africa

Summary

I am a servant leader passionate about serving people; action oriented; goal-setter and achiever; good at building relationships.

Services

Business Process Reengineering

Summary:

My field of expertise : Business Process management expose me to Information Technology projects and ensuring that our systems are capable of speeding, tracking and managing projects more successfully. I am more focused on system support ensuring that our systems are running as according to requirements . Assisting the end user of BPM systems throughout the life sperm of the project.

Work History

CURRENTLY WORKING FOR TELKOM IT DIVISON AS TIBCO-BPM OPS SPECIALIST

Telkom

From February 2012

UARY 2012


• Clear Support EVENTS on respective System Registered/cleared daily.
• Testing Knowledge Implemented.
• Identification of unknown errors to manage gaps.
• Initiated action plans and fallout errors resolved.
• Manage BPM Outlook Mailbox.
• Record number of cases escalated to BPM.
• Identify and draw up documents,
• Delivering and communicate a Solution/resolution according to schedule on time.
• Level of investigation and detail to perform a root cause analysis (RCA) to prevent errors.

• Utilization of systems to resolve errors - E.g. Unibase /Foglight/OMS/PST/SAP
• Perform 4 Knowledge reviews per annum (one per quarter)
• EUD Compliance (Monthly )
• Business code of Ethics
• Adherence to Telkom's attendance Conditions of Employment
• Management of own Workforce records
• CHART compliance

• Microsoft office (excel, power point, word, access, outlook etc.)
• Internet
• Leadership, communication and presentation
• Trouble shooting and system thinker
• Team player

• TIBCO, PST
• SERVACT, OMS
• SQL,NPA
• SAP, CRM, CRDB

INTERN FOR BPM SYSTEM SUPPORT AT TELKOM IT DIVISION

Telkom

June 2011 - January 2012

• Clear Support EVENTS on respective System Registered/cleared daily.
• Testing Knowledge Implemented.
• Identification of unknown errors to manage gaps.
• Initiated action plans and fallout errors resolved.
• Manage BPM Outlook Mailbox.
• Record number of cases escalated to BPM.
• Identify and draw up documents,
• Delivering and communicate a Solution/resolution according to schedule on time.
• Level of investigation and detail to perform a root cause analysis (RCA) to prevent errors.
• Utilization of ISS systems to resolve errors - E.g. Unibase /Foglight/OMS/PST/SAP

APPOINTED PERMANENT BY TELKOM IT DIVISION FOR BPM SUPPORT

FLOOR WORKER AND GRADUATE SCHEME ASSISTANT

November 2010 - May 2011

(AT TELKOM)

• Helping bursaries student in relation to their inquiries
• Filing all the necessary documents of the students to their files
• Capturing student details on the database
• Answering calls; scanning ; printing ;Emailing to the relevant source
• Making follow-ups for students
• Directing customers to the right cashier
• Reporting faulty lines
• Explaining about Telkom products and services
• Filling the application form for new and existing customers
• Filling the application form for new and existing customers
• Testing phones and modems fault.

TRANSFERRED TO TELKOM IT DIVISION

STUDENT INSTRUCTOR AT NORTH WEST UNIVERSITY

• Conduct classes
• Helping students to prepare for tests and exams
• Attending classes with lecturer to help during the lesson.
• Marking scripts
• Invigilating during tests
• Capturing tests, assignment marks

Qualifications & Certifications

BUSINESS MANAGEMENT

UNISA

Information Systems

North West University

INFORMATION SYSTEMS

North West University

Galaletsang Science high

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