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Lewis - Administrator, Customer Service, Manager - London, UK

Keastner Lewis

London, UK

Services

Administrator, Customer Service, Manager

Summary:

I am a very hard working person, I adapt and work well in all types of environments, I can work alone as well as working as part of a team.

Work History

Assistant Bar Manager

HILTON HOTEL

April 2010 - July 2010

• Dealing with complaints & customer issues in the absence of the Bar Manager
• Managing staff when necessary to ensure their daily duties were complete
• Maintaining company targets and deadlines
• Attendance of management meetings providing feedback and updates, and reporting back to my Manager
• Managing and ensuring effective running of new day to day projects and task for the business
• Meeting suppliers and testing new products for company to see how we can improve the business
• Deputise on behalf of senior managers in their absence as well as supervise overtime from time to time

Higher Executive Officer

COURT FUNDS OFFICE

April 2008 - January 2010

• Dealing with complaints
• Managing staff to ensure their daily duties were complete
• Maintaining company targets and deadlines
• Attendance of management meetings providing feedback and updates, taking minutes and chairing management meetings
• Managing and ensuring effective running of new projects
• Deputise on behalf of senior managers in their absence as well as supervise overtime
• Organising and supervising court visits
• Meeting suppliers and testing new products for company
• Organising social events for work colleagues

Executive Officer

September 2005 - April 2008

Duties include:
• Maintenance of in-house databases and filing of customer and company records
• Processing new application forms
• Liaising with court
• Making and accepting payments from clients and solicitors
• General administration duties such as dealing with post, answering calls

Worked hard to maintain the standards of the organisation, worked my way up to higher executive officer and given additional responsibility as well a team to manage. Worked to an impeccable standard to ensure the smooth running of projects and to ensure the effective supervision of staff and company operations

Assistant Manager /General Assistant

RESTAURANT ASSOCIATES

June 2004 - August 2005

Duties included:
• Supervising daily operations of the restaurant
• Involved in important management decisions
• Monitor integrity of restaurant operations and the provisions of services
• Delegate and oversee kitchen supervision and table service duties
• Developing new marketing and advertising strategies
• Opening and closing restaurant
• Dealing with customer queries and complaints AND Resolving operational problems

Qualifications & Certifications

Arts

Newham College

Rio Cobre Boys School

Vere technical High School

English Language, English Literature and Maths

Manning's High School

Maths and English Level 1

City and Guilds

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Keastner Lewis provides the following services:


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