I am a creative individual with an ability to add value in an organisation by learning as much as I can about my job specification and applying my self with passion and enthusiasm ,I am a team player and enjoy progress in any course ,project or file ,my strengths are being accurate ,being good with numbers and I also have peoples' skills when it comes to customer satisfaction & proving a service . I am a person who is more interested in growth and willing to work hard for that when presented with an opportunity
Customer Services & Office Administration
I enjoy interacting with customers and helping them towards improving their lives regarding the service or product we provide to them ,I also love the office environment because its more comfortable to work in such an environment
Customer Services Clerk
ABSA Bank Limited
February 2011 - June 2013
Duties: Helping Clients with intermediary services such as:-
Issuing debit/credit cards
Help clients with any problem they might face with their accounts, activate their cards, and place a hold on any lost or stolen cards, set limits & explain different charges on different accounts to clients.
Cross sell: short term & life insurance, vehicle finance, mortgage bonds, internet and cell phone banking and other products like electronic statement delivery, personal and micro loans and I had targets for all of the leads listed above.
Sell investment products face to face and every Wednesday we used to have telethons, selling all absa products to clients with different risk profiles depending on our blitz for the day.
Speedily resolve any errors or complains and forward any financial loss suffered due to fraud to relevant departments and do a follow up by updating the client
Qualifications & Certifications
Banking Services Advice
Milpark Business School