Kgoleng - Government Worker - Carlswald, Midrand, South Africa

Keabetswe Kgoleng

Carlswald, Midrand, South Africa


Government Worker

Work History

Senior Recuruiter

Premier Personnel

From March 2014

Key Accounts Manager / Team Lead

B2B Staffing Solutions

June 2012 - February 2014

Duties & Responsibilities:
• Key Accounts Manager - Temp division

• Managing all key accounts and maintaining long term relationships with accounts and maximizing recruitment and sales opportunities with them

• Play an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients

• Responsible for the development and achievement of sales through the direct sales channel

• Focusing on growing and developing existing clients, together with generating new business

• Write business plans for all current and opportunity tender business

• You will act as the key interface between the customer and all relevant divisions

• Training recruitment consultants within the temp division to do business development and temp recruitment

• Ensuring that consultants within the temp division meet their targets

• Identify and develop client business/relationships in a competitive environment

• Contribute to the attraction of candidates and maintain the candidate database

• Assess and respond to the needs of each particular client or assignment

• Source suitable candidates and brief them on the opportunities offered by the client

• Offer CV, interview and general career advice

• Selling the services of B2B Staffing and yourself to clients, initially by telephone and then by way of a formal meeting

• Forging long-term relationships resulting in repeat business and client/candidate loyalty

• Interviewing candidates, either on a general basis, with a specific assignment in mind or for an advertised selection assignment

• Presenting suitable candidates to clients by way of detailed CVs or assessments

• Ensuring peripheral arrangements such as interview times, dates, job descriptions, etc. are in place and communicated to all relevant parties

• Providing a professional and consultative service to both clients and candidates based on your market and

commercial awareness

• Working as an integral part of a team focusing in the...

Managing Director

Arusys Recruitment

February 2010 - April 2012

Duties & Responsibilities:
• Contracted to recruit mine staff of all levels for various mines in and around the North West Province (Chrome Wash plants & Opencasts mine)

• Educating miners on retrenchments and Labour Law rules

• Contracted to recruit farming staff of all levels (Pecan Nut Farm, Tomato Farm, Cucumber, Citrus Farms)

• Educating farmer labourers on the LRA, working hours, overtime, leave etc

• Encouraging labourers to open bank accounts & explaining salary payments via EFT

• Explaining the payslip to labourers

• Registering all contractors & Labourers for UIF and ensuring contributions are done correctly

• Business Development

• Advertising of positions - via web and news paper

• Screening CV's

• Interviewing and candidate prepping

• Conducting reference checks

• Conducting background verification checks

• Client relationship management and servicing of clients

Reason for Leaving: Contracts not renewed with the closure of the smaller mines, companies saving recruitment costs, too much competition with larger agencies with years of tenure, making a profit became very difficult

Unit A

Hill of Good Hope 2 New Road Midrand 1686

Tel: 011 312 1515 (w) 083 355 3047 (c) 082 621 0711 (other)

Email: (pvt)

Account Manager

Quest Staffing Services

January 2008 - October 2009

Duties & Responsibilities:
Accounts: Dimension Data and Vodacom - had 250 flex staff

Flex staff Management:
• Conducting of Flex staff inductions

• Ensuring all legal documentation completed, signed and filed accordingly

• Educating, developing and accessing Flex staff

• Day to day management & motivation of Flex staff

• Ensuring awareness of Incentive & Wellness programs

• Managing retention & absenteeism

• Preventative counselling

• Performance management of Flex staff

• Management of payroll - VIP
Client Management:

• Adherence to Service Level Agreement with clients

• Continual visibility at all client sites

• Maintaining & developing client relations

• Managing & educating client with. all processes

• Ensuring growth through offering innovation solutions

Financial Management:
• Achieving set budgets

• Managing debtors days

• Reporting on Management Accounts

Unit A8-10 Hill of Good Hope 2 New Road Midrand 1686

Tel: 011 312 1515 (w) 083 355 3047 (c) 082 621 0711 (other)

Email: (pvt)

Recruitment & Selection:
• Project Managing the recruitment process

• Obtaining detailed specs from Clients

• Communicating with Resource Centre

• Conducting Culture match interviews on targeted candidates

• Ensuring adherence to fair and legal recruitment processes

Internal Processes:
• Compiling Management reports for clients

• Scheduling of Flex staff where applicable

• Administering On Q

• Capturing of payroll

• Managing AX Integrity

• Dealing with all queries and correspondence

• Maintaining and auditing of candidate files

Consistently meeting targets throughout period of employment

Best recruiter for Merchants South Africa

Reason for leaving: Awarded a 2 year contract providing HR consulting and selected recruitment services which then allowed me to start up my own business

Team Leader / Coach

Unit A

Hill of Good Hope 2 New Road Midrand 1686

Tel: 011 312 1515 (w) 083 355 3047 (c) 082 621 0711 (other)

Email: (pvt)

Account Executive

The Kelly Group

August 2005 - July 2007

Duties & Responsibilities:
• Responsible for Telkom/Sizano account and contingency desk (Companies from A - E)

• Client relationship management

• Candidate relationship management

• Looking for new clients within the Westrand region going as far as Mafikeng in the North West Province
• Picking up orders for staff requirements

• Advertising vacant positions

• Telephonic screening of candidates

• Interview candidates using competency based recruitment

• Capturing and scanning of timesheets

• Paying all temp staff using adapt (in-house system)

• Distribution of payslips

• Invoicing clients

• Managing debtor's days

HR Aspect:
• Leave administration

• Providing poor performance counselling sessions to under

• Performing staff

• Cheering of disciplinary hearings

• Handling all labour related issues

Call Centre Staff:
• Effective management of call centre staff

• Coaching and mentoring staff

• Effectively managing their ocd in conjunction with team leaders

• Monitoring of schedule adherence

• Provide performance management where necessary

Unit A8-10 Hill of Good Hope 2 New Road Midrand 1686

Tel: 011 312 1515 (w) 083 355 3047 (c) 082 621 0711 (other)

Email: (pvt)

Perm Recruitment:
• Finding suitable candidates for permanent positions

• Interview prepping

• Assisting candidates with their resignation processes

• Invoicing once candidate has been placed

Generic staff:

Management of all generic staff

Achievements: Top biller for Telkom Sizano Account - Kelly Westrand

Reason for Leaving: Career advancement - looking for more exposure

Team Leader / Coach

Merchants SA - A Dimension Data Company

January 2004 - July 2005

Duties & Responsibilities:
• Managing a team of 25 consultants

• Coaching and mentoring

• Effectively managing average handle time of consultants

• Monitoring schedule adherence

• Coach consultants in line with call centre guidelines

• Coach consultants to provide a world class customer service to all customers

• Performance management to underperforming consultants

• Ensure that all consultants reach their targets

• Finding ways to combat absenteeism and improve attendance

• Coaching all consultants on was to sell additional products to America Online Members

Achievements: No 1 performing coaches for 6 consecutive months

Reason for Leaving: Offered a position in recruitment at Kelly

Call Centre Consultant - Temp

Merchants SA - A Dimension Data Company

May 2003 - December 2003

Duties & Responsibilities:
• Providing customer support to American customers

• Handling all billing related queries

• Updating customer's information

• Updating billing information i.e. credit card details and

• Banking details for billing purposes

• Resubmitted failed transactions

• Clearing outstanding balances where appropriate

• Password resets

• Providing security support on accounts

Achievements: Highest performing consultant June 2003, highest sales figures for June 2003

Qualifications & Certifications

Human Resource Management

RAU (now University of Johannesburg)



Westridge High School

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