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i have worked as a security officer/supervisor at watford shoppping centre for 7years and are aware of safety and have done most of security courses
Security Officer and Acting Supervisor
Intu Watford Shopping Centre
February 2007 - February 2014
• Provide a professional, efficient and approachable security service maintaing high level of customer service to staff and customers at all times.
• Write reports of daily activities and irregularities and liase with Manager to ensure safety of the premises, staff and customers.
• Provide customers with helpful advice, guidance and information about the shopping centre as well as providing support in an emergency or evacuation situation in a calm and professional manner.
• In charge of preparing daily job rotas for other Security Officers as well as presenting daily team briefs for the Management team.
• Regularly testing of fire alarms and other security equipment, completing the appropriate logs and notifying the Manager of any issues of malfunctioning equipment.
• Liaising with retailers for business improvement.
• Assist in the induction and training of new member of staff.
• Monitoring and operating CCTV cameras and other recording systems.
• Accurately updating administrative records and sheets.
Sales Support Manager
October 2001 - January 2007
• Key holder, in charge of opening and closing of the store.
• Cashing up, banking, floats count and paper work procedure.
• In charge of the store visual merchandising.
• In charge of pay roll and having regular meetings with our Area Manager.
• Manage staffing issues e.g. sickness, lateness, conducting investigations and disciplinaries.
• Carry out interviews to recruit new staff members and responsible of their training.
• Daily floor walks, observation sheets and completing daily rota.
• Able to deal with customer's complaints and inquiries.
Worked in a shopping centre for 7years
Dealing with customers
Responsible for the shopping centre
Team briefs to staff
Dealing with customer complaints
Qualifications & Certifications
Mathematics, English Language
Westfield School Watford
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