Japanese / English Interpreter / Translator / Administrative Assistant / Customer Service
Bilingual in Japanese / English:
Technical Interpretation and Translation for manufacturing companies, government affiliates, chemical companies, and transportation industries for over 15 years.
Organizational skill and detail oriented work ethics to complete administrative work and project for multiple managers and supervisors in manufacturing and banking environment over 8 years.
Customer Service skill:
Supervisor in banking field for 6 1/2 years. (Private banking group / retail banking group), and customer service experience for customers from all over the world.
Interpersonal and communication skills to develop positive productive relationships with a diverse range of clients and different level of colleagues in companies.
Technical Interpreter in Japanese and English / Coordinator of interpreters
Mitsubishi Electric Power Products, Inc.
From April 2013
Japanese Technical interpreter and translator
Coordinator of all interpreters in the company
Administrative specialist / Japanese interpreter and translator
November 2010 - November 2012
•Assisted multiple senior engineers, updating, scanning electronically, copying, and filing documents including regulatory inspection record, asset integrity protection report, equipment historical data sheet, parts standard engineering specification, and asset registry list of entire plant.
•Researched and negotiated hotel rate and airfare to lower project expense.
•Provided site safety presentation in Japanese to visitors and new employees.
•Corresponded with vendors on behalf of engineers.
•Contacted all vendors to request for ACH information for procurement department.
•Assisted HR manager to interview recruits in Japanese and provided assessment.
•Assisted HR administrative secretary for clerical work including verification of payroll, and vacation of employees.
•Set up accommodation for employees and visitors including hotels, flight tickets, luncheon, and dinner arrangement.
•Set up meetings and conferences.
•Supported project team members to organize their work.
Technical interpreter and translator:
•Performed continuous Japanese interpretation for engineers, contractors, vendors, and parent company in conference, plant’s production areas, and traveled with engineers to Japan as technical interpreter.
•Translated technical, legal, safety presentation document, equipment specification, board meeting material for CEO, and e-mail correspondence.
Japanese language instructor (part time)
August 1999 - May 2000
Japanese language instructor for Advance and intermediate courses for one year till the department was closed at the college.
Japanese interpreter and translator
Free lance Japanese Interpreter / Translator
From November 1994
Technical Japanese interpreter / translator for manufacturing companies, chemical companies, including Fedex, Auto-Chlor System, Stewart C. IRBY, Memphis-Shelby County Airport Authority, National Product Service Center, Mitsubishi Chemical, Mitsui Chemical, and Thomas & Betts.
Supervisor of Telephone Banking Center / Customer Service specialist
Citibank, NA, Tokyo, Japan
Supervisor at Telephone Banking and ATM Center:
•Supervised over 10 telephone banking operators, trained, performed trouble shooting, answering calls, and reported weekly status to Country Chief Operation Officer.
Project coordinator for Teller Online Processing System:
•Implemented two phases of project as user representative.
•Coordinated project among team members in IT group, branch tellers, operation staff, and supervisors.
Customer Service Specialist:
•Consulted customers, and opened accounts at branch.
•Made and answered calls to assist new and existing customers.
•Visited private banking clients to accommodate their needs.
•Assisted Country Chief Operation Officer and managers, visiting branches, and reported status and problems of branch operations to improve customer service quality in retail banking.
•Clerical work for Administration and Operation Department.
Qualifications & Certifications
Bachelor of Arts