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- Full time
- Part time
- One time
January 2012 - January 2012
The ReThink Group plc, an AIM listed company, takes pride in delivering resourcing solutions and IT consulting to its clients and partners. We’ve harnessed the best the industry has to offer. A business that combines the sophisticated capabilities of a larger organisation with the values and service standards of a smaller, entrepreneurial firm.
Sales Support Co-ordinator
2ergo group plc
May 2011 - December 2011
. Helping to create a smoother flow of communication across departments and arranging for training sessions to be in place for any new Sales staff.
. Producing accurate reports to the sales Director and ensuring the database was correct for the weekly forecast figures.
. A reliable member of support staff for all of the Sales team, from producing their required legal documents, to helping them to compete their projects and liase with other departments.
I applied for this role in an attempt to expand my knowledge and experience within 2ergo and the industry in general. Much of my work is based around the production and issuance of contracts and legal documents between our potential and existing clients, and ourselves. This requires a high degree of accuracy whilst having to work quickly with the relevant departments, such as the Sales and Legal teams. It is also essential to be organised when arranging the corresponding paperwork, chasing up signatures and keeping up-to-date filing systems.
In addition to this, I produce weekly reports for our Sales Director to present to the Management team and the Board, as well as ensuring that the Sales team are maintaining accurate and up-to-date information on Salesforce.
I have managed to create a far more cohesive relationship between the Sales team and some of the other departments by becoming the focal person to deal with any queries arising, from the issuance of new paperwork, to putting the products/services in place.
2ergo group plc
April 2009 - May 2011
. Was an integral part of the Operations team, which serviced O2’s communication and marketing plan; in under two years we sent out around 437,000,000 pieces of media to O2’s customers.
. The initial and main point of contact for dealings between 2ergo and the industry regulator, Phone Pay Plus.
. Largely managed the customer service system dealing with a variety of emails and phones calls per week.
Dealt primarily with large client account (O2). The role involved adhering to strict deadlines, maintaining a high level of organisation and constant, accurate communication, internally and externally between the client, their associated partners and own team. Produced statistical reports and offering advice and guidance on particular campaigns that had been assigned as projects to myself. In addition to this, worked as part of the Operations team to provide support across the company to a variety of clients and internal colleagues as well as dealing with consumer complaints.
April 2004 - February 2011
. Became promoted from Customer Service Assistant to Customer Service Manager and then Office Manager.
. Helping to produce and finish campaigns for far larger companies, sometimes working into the night but always as a team.
. Recruiting and managing my own staff to handle the customer service department for one of the largest mobile phone content sellers at the time.
Initially handled all consumer complaints and queries, single-handedly, which required a great deal of administrative organisation, diplomacy and patience. As Office Manager, provided support to colleagues and clients whilst still over-seeing the customer service department. The environment was fast-paced and as part of a small company, a variety of duties was expected from all colleagues as well as an eagerness to take on extra duties as and when it was required, be trusted to self-manage and be flexible when it came to working hours and tasks.
Qualifications & Certifications
BA Hons 2.1
University of York
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