Customer Service Professional
COO; Chief of operations
Design hotel Klaus K
February 2005 - January 2008
Major role of the opening team for the first design hotel in Finland. Planning the business and service concept for 4 restaurants inside the hotel. Recruiting the managers opening team. Taking care of project management under construction. Budgeting, cost accounting and operational profit accounts.
Founder, partner and Ceo
February 1998 - November 2004
I was a founder for congress and business hotel of LInnea, Riihimäki. We started almost from zero and built one of the best service stories in hospitality business. Concentrating for service and selling. Our slogan was "Kyllä Järjestyy" Yes I can and I do. As a Ceo of Hotel and was involved in everything, from investments to take care of hrm and running the daily business. We sold the financially succeeded hotel to Scandic 2009.
Free Consultant for service and selling,
Manager of Lystilä
As a part-time I help companies to improve the service, concepts and selling/marketing. For the moment, my customers are hospitality and healthcare business. It also could be other companies which can not manage anymore with old habits, like car selling, dentist, travel companies, retail-shops etc. I´m also looking for start ups, to be as an angel investor, but also a part of the board or management team to give my knowledge and thought to help the business.
I´m also interested in properties, selling, investing and interior desing. Now is one private house under constraction and almost ready to sell in Irislahti, 220 m2 .
Qualifications & Certifications
eMBA Haaga Helia
eMBA Haaga Helia
eMBA Haaga-Helia 2008
Haaga - Helia University of Applied Sciences
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