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Felton - Customer Service - Hollywood, FL, USA

Katrena Felton

Hollywood, FL, USA


Customer Service

Work History

Corporate Guest Relations

BeeWise Enterprise

From October 2011

Treasurer, Recruiter

Non-Profit Organization

From May 2009

Hydroblades Dragon Boat Racing Team
Recruit other non-profit organizations for sponsorship. Handle accounting fees for membership, fundraising races, and repairs.

Assist certified

Royal Caribbean LTD

March 2006 - April 2011

Essential Duties
Determine nature of calls
Troubleshoot through extensive research
Review billing statements, expense accounts, and receipts
Collect, analyze, summarize, and input information in data base for tracking purposes
Compose correspondence letters

Offer Financial Recovery
Determine accuracy of customer complaints
Recognize errors and offer appropriate refunds, discounts, and credit customer accounts
Adjust bills
Upgrade cabin based on loyalty level
Create & Execute Reservations for Travel Agents
Assist certified vacation planners during promotions, peak periods, and when service levels are down

Supervisory Responsibilities
Handel difficult passengers and travel agents for pre and post vacation
Negotiate effectively and offer resolution

Sales Supervisor

Publishers Direct Service

February 2003 - March 2006

Maintain existing customer relations and renewals. Expand business profile by creating new clients. Supervise employees.

Sales Administrator

Allstate Insurance Company

Write auto, rental, and homeowners insurance. Sell life insurance. Pre-qualify customers, run credit reports, handle administrative duties, and enter data. Create new business through cold calls.

Crew Leader, Trainer, Administrator

U.S. Census Bureau of Federal Government

Overlook crew members. Check and review information gathered, review time sheets. Train new employees and handle administrative duties for District Manager.

Phone Clerk, Data Entry

Merrill Lynch

Take phone orders for new investors and commodity brokers, enter data into software.

Qualifications & Certifications

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