Corporate Guest Relations
From October 2011
From May 2009
Hydroblades Dragon Boat Racing Team
Recruit other non-profit organizations for sponsorship. Handle accounting fees for membership, fundraising races, and repairs.
Royal Caribbean LTD
March 2006 - April 2011
Determine nature of calls
Troubleshoot through extensive research
Review billing statements, expense accounts, and receipts
Collect, analyze, summarize, and input information in data base for tracking purposes
Compose correspondence letters
Offer Financial Recovery
Determine accuracy of customer complaints
Recognize errors and offer appropriate refunds, discounts, and credit customer accounts
Upgrade cabin based on loyalty level
Create & Execute Reservations for Travel Agents
Assist certified vacation planners during promotions, peak periods, and when service levels are down
Handel difficult passengers and travel agents for pre and post vacation
Negotiate effectively and offer resolution
Publishers Direct Service
February 2003 - March 2006
Maintain existing customer relations and renewals. Expand business profile by creating new clients. Supervise employees.
Allstate Insurance Company
Write auto, rental, and homeowners insurance. Sell life insurance. Pre-qualify customers, run credit reports, handle administrative duties, and enter data. Create new business through cold calls.
Crew Leader, Trainer, Administrator
U.S. Census Bureau of Federal Government
Overlook crew members. Check and review information gathered, review time sheets. Train new employees and handle administrative duties for District Manager.
Phone Clerk, Data Entry
Take phone orders for new investors and commodity brokers, enter data into software.