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Wogel - Customer Service - Camberley, Surrey, UK

Katie Wogel

Camberley, Surrey, UK


Customer Service

Work History

Fashion Assistant

Reveal Magazine

• Organised weeklong placement with Fashion Magazine as part of University degree.
• Worked as part of a large team and researched articles for possible future publication.
• Produced photographic images for the magazine. Also engaged in wider studio work.
• Determined the key issues contained within a feature article/documentary.
• Analysed subscriber statistics and produce reader profiles, e.g. age, interests etc.
• Undertook general administrative duties, including computer and database work.

Customer Service Supervisor Marks and Spencer

, Camberley
• Within months of appointment was co-opted by Head of Customer Service to manage Customer Service Desk for a two-month period. Also substituted for Head of Service during Christmas and Easter periods. Managed staff breaks and sick absence etc.
• Managed up to 40 staff during substitution periods.
• Mentored new staff and managed all complex and 'difficult' cases - a huge variety.
• Liaised with Head Office in the case of complex returns/faulty goods as appropriate.
• Delivered service to a wide selection of customers on a daily basis; also managed all 'Money Card' transactions, e.g. bill payments.
• Personally gained significant confidence, through substitution role and experience of handling aggressive customers.

Qualifications & Certifications

Movement and Photography

University College for the Creative Arts


Farnborough 6th Form College

Art and Design

Farnborough 6th Form College

Maths and English

Sandhurst School

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