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Hughes - Customer Service - Birmingham, England, UK

Katie Hughes

Birmingham, England, UK


Customer Service


I have excellent customer service skills and love working face to face or on a telephone .

Work History



From December 2001


I have been with homeserve 10 years. Its an insurance provider for homeowners who would like insurance. I started in the outbound sales department for 2 years where we had to cold call people to sell our products, I then moved to the inbound sales and service department which was target driven also with more of a customer service approach. I then had a promotion to the retention department where I have been ever since my job is to take incoming calls show empathy and stay professional to try and save the customer from cancelling our products. I have an excellent telephone manner have good knowledge of using a pc and we deal with customers files and sending out letters. I am consistant in hitting my QIP monthly which shows im doin my job to the best of my ability, I can work on my own and as part of a team I feel I can bring a lively personality to any jobrole

REASON FOR LEAVIN- As ive been with the company 10 years I feel like I am ready for a new challenge and a change of company as im unhappy there now .I can do a fulltime role as at the moment im part time. Homeserve has learnt me a lot of skills that I hope to take to a new job role.
Would also like a job abit closer to home

Qualifications & Certifications




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