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Grant - Office Administrator - Camberley, England, UK

Katie Grant

Camberley, England, UK

Services

Office Administrator

Summary:

I am an experienced administrator who can type at speeds of over 55wpm, i can also touch type which helps with multitasking

Work History

receptionist' for several

Regus UK Management

From March 2012

(permanent)
• Call handler using the call media system.
• Answering between 250 and 350 calls per day acting as a 'receptionist' for several 100 companies
• Taking messages and passing them on whilst making appropriate changes for clients if they have any specific call handling instructions.

Switchboard operator

CSC Johnson Controls and Army Estates

July 2011 - October 2011

using lotus notes 8.5 on a meridian phone system.
• Providing General administration to the switchboard using both word and excel.
• Placing Soldiers in homes and assessing their needs.


June 2011 - July 2011. Phwater technologies - eye4 (temp)
• Leading my own team of engineers, providing general administration and booking them in via the scheduler system letting them know what location and what equipment was needed for a particular booking and updating it on excel.
• Filing and compiling workbooks.

Hart District Council

March 2011 - March 2011

- blue arrow (temp)
• Packing council tax notifications of over 750 envelopes per day.

Outbound Call Media Agent

Click Finance

February 2010 - October 2011

Lead generator for life insurance working on Call Media systems.
Mandeville Recruitment for Three Mobile - Outbound Call Centre Agent.
• Selling new contracts for 3 mobile via a cold call database.
Convergence marketing for business link- Data entry and call centre.
• Outbound - 300 calls per day 120 leads per day, confirming consultant bookings and letter receiving.
General data administration on to excel spreadsheets.

Receptionist for Aspire Defence - right

September 2009 - December 2009

4 staff (temp)
• Operating switchboard, booking cars and meeting rooms, general postal duties, logging calls on helpdesk and arranging for correct personnel to assist.

Data entry and call centre

NHS Professionals

June 2009 - September 2009

-Inbound national pandemic flu service call agent.
• Taking calls from the public and assessing if they are suffering from swine flu.
Convergence marketing for business link- Data entry and call centre.
• Outbound - 300 calls per day 120 leads per day, confirming consultant bookings and letter receiving.

Esterline Sensor Group

August 2008 - June 2009

Taking calls and directing them through to the correct person, general administration in the form of processing time sheets and sorting post.
Vauxhall
• Taking calls via a switchboard, passing calls through to correct department.
Carillon IT Services
• Working a switchboard on reception passing calls through to correct team.

Receptionist for Aspire Defence - right

October 2007 - April 2008

4 staff (Temp)
• Operating switchboard, booking cars and meeting rooms and general postal duties.

Qualifications & Certifications

City and Guilds

Maths, English and Science

Cove Secondary school

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