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Usability Expert, Uxr, Heuristic Analysis, Requirements Data Gathering, Wire Framing, Analytics
Human computer interaction specialist with a background in psychology and UCD.
Instant Access Technologies Ltd
November 2013 - February 2014
IAT Ltd is a technology company that specialises in promoting user engagement through the combination of e-commerce, rewards and customisable content. My role was to support development team by delivering
insights from usability research and taking an active role in design process. Responsibilities:
• Planned and conducted on-site usability studies of company website, from participant recruitment,
script writing and one-to-one user testing, through to results analysis, reporting and presentation.
• Developed scripts and analysed results of remote testing sessions.
• Evaluated mobile and website interfaces through expert reviews.
• Worked with designers and developers in Agile environment designing user journeys and iterating
wireframes for a mobile application project.
• Supported UX team with AI documentation creation (sitemaps, user flows).
• Gained knowledge and understanding of digital project conception and strategy.
ACCESSIBILITY TRAINING ASSISTANT
My Sight Nottinghamshire
June 2013 - July 2013
Delivered training sessions on the use of accessibility features to visually impaired users.
July 2012 - September 2012
Conducted research on the provision of local community services by non-profit organisations
building data sets and assisting in report writing.
Ban Roean Ram, Centre
July 2011 - August 2011
Supervised progress of a community project engaging with local residents and coordinating the activities of 5 international volunteers.
CUSTOMER SERVICE ASSISTANT
June 2007 - February 2011
Effectively prioritised and executed tasks working to the highest standards, and presenting
excellent multi-tasking, time management and teamwork skills.
Qualifications & Certifications
University of Nottingham
University of London
Mathematics and Engineering
University of London
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