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I have 30 years of experience in Collections and Management. Good time management and organizational skills. I have participated in process improvements within the companies that I have worked.
Berman & Rabin, P.A
March 2014 - August 2014
Collection work on 2 year old portfolio, review and write up recommendations for improvement to work flow processes.
Cohen, McNeile & Pappas, P.C
January 2003 - March 2014
responsible for 10-25 Collection Staff. Maintain training in FDCPA, CFPB and client requirements. Monitor attendance and maintain work schedules. Remediate performance issues through additional training, employee improvement plans or performance write up.
Monitor, coach and audit collection calls. Audit accounts to verify that proper work steps were taken and that client requirements were met.
Monitor collections daily to compare to client assigned goals to stay within 3% accuracy in goal forecasting.
Handle escalated collection calls from consumers, debt settlement companies and attorneys. Maintain dispute log and remediate disputes with consumers. Advise clients when dispute could not be resolved and close file back to client.
Maintain aggregate settlement percentages for specific clients. Review all Hardship Applications for accuracy prior to sending to client for review.
Proficient at skip tracing, reading Credit Bureaus, Google, Accurint, Westlaw People Map and other online skip tracing/information location tools.
Client Liaison - Attend Attorney Summits sponsored by clients, attend monthly performance calls, remediate client audit findings.
Area Credit/Collection Manager
May 1998 - August 2002
responsible for approximately $9M in receivables for hospitals and drug stores. Approve extended line of credit, make calls to verify payments will be made timely, and reconcile McKesson accounts receivable records with hospital or pharmacy. Personal visits to customer locations to verify inventory, security of controlled substances and personal interaction with the pharmacists and/or medical supply buyer.
Collection Manager for Medicine Shoppe Franchise Pharmacies
August 1994 - April 1998
Responsible for approximately $5M in receivables for both company owned and independently owned Medicine Shoppe Pharmacies. Approve extended line of credit, make calls to verify payments will be made timely, and reconcile McKesson accounts receivable records with pharmacy or Medicine Home office.
Dealer/Contractor Collection Supervisor
Snyder General Corporation
Up to August 1994
Maintained air conditioning jobs to insure timely payments of draws, notification of possibility for liens on unpaid jobs. Site visits to count and verify floor plan product. Review of applications for credit and assign credit limits and terms to new applicants.
typing audits, payroll and administrative assistant duties
Qualifications & Certifications
Monterey High School Lubbock, TX
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