Rilloraza - Online English Teacher - Baguio, Philippines

Kathleen Anne Rilloraza

Baguio, Philippines

Summary

Seeking a challenging position requiring demonstrated skills in leadership, planning and communication, thus utilizing interpersonal skills with my experience, educational qualifications and technical knowledge.

Services

Online English Teacher

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Summary:

Teaching the English Language online to foreign students particularly Korean Nationals. It involves reading, discussion and conversation, pronunciation and grammar. And also teaches special courses like IELTS, TOEFL, TOEIC, OPIC, Business English and Interview courses.

Work History

Online English Teacher

INFUTURO INC

From June 2013

4th Floor, Ayo Bldg. Magsaysay Avenue
Baguio City, 2600 Philippines

Duties and Responsibilities
Teaching the English Language online to foreign students particularly Korean Nationals. It involves reading, discussion and conversation, pronunciation and grammar. And also teaches special courses like IELTS, TOEFL, TOEIC, OPIC, Business English and Interview courses.

Online English Teacher

INFUTURO INC

January 2011 - May 2012

4th Floor, Ayo Bldg. Magsaysay Avenue
Baguio City, 2600 Philippines


Duties and Responsibilities
Teaching the English Language online to foreign students particularly Korean Nationals. It involves reading, discussion and conversation, pronunciation and grammar. And also teaches special courses like IELTS, TOEFL, TOEIC, OPIC, Business English and Interview courses.

Stay-in ESL Teacher

Unit 3-D Generosa Mansion

October 2011 - May 2013

M. Roxas St. Trancoville
Baguio City, 2600
Philippines

Duties and Responsibilities
Teaching the English Language to a Korean family of 4 (children ages 2 and 5; mother, age 40 and aunt, age 38).

Help Queue Escalation Supervisor - Tier 2

AEGIS PEOPLESUPPORT

August 2008 - January 2011

SM Fiesta Strip Bldg.,
Harrison Rd., Baguio City, 2600 Philippines

Duties and Responsibilities
Answering calls from the Customer Service Representatives who handles Tier 1 calls which mainly focuses on their questions and problem solving solutions. This includes accepting warm transferred escalation calls if the customer/caller asks to speak with a supervisor under financial services.

Highlights of Qualifications:
* Ability to answer calls professionally.
* Handling and resolving customer complaints.
* Understanding of customer service principles and practices.
* Problem solving and resolution.
* Dealing with customer complaints or enquiries.
* Meeting performance and speed targets.
* Excellent verbal communication skills.
* Remaining calm under stressful situations.
* Tactful manner and have a good memory.
* Ability to multitask.

Contact Center Agent/Executive Operations

August 2008 - January 2011

Tier 1

Duties and Responsibilities
Answering calls for the designated account which focuses on Customer Service on Banking and Financial Services
Assisting, informing, and providing solutions to customers for individual concerns on their accounts.

Quality Assurance Trainee

August 2008 - January 2011

Duties and Responsibilities
Involves listening to recorded calls, side-barging with representatives, coaching and rating the quality of calls using an internal based system designed specifically for the account.
Providing weekly and monthly updates to team members for the results on the Quality Assurance evaluations.

Administrative Assistant

PINES INTERNATIONAL ACADEMY

April 2008 - July 2008

2nd floor Cooyeesan Hotel Plaza,
Naguilian Rd., Baguio City

Duties and Responsibilities
Front desk functions which includes directing and assisting Korean and Japanese Nationals students, EFL teachers and visitors. Also includes answering phone calls and clerical functions.

Computer Shop Receptionist/Cashier/Secretary/Bookkeeper

June 2007 - March 2008

Maui Internet Café/Auto Trendz Auto Detailing, Mechanical & Underchassis/
Basti's Eatery
Km.4 La Trinidad, Benguet

Duties and Responsibilities
Directing and assisting customers, encoding job order documents and preparing
daily sales reports.
Cashiering, preparing invoices and bookkeeping.

Assistant Manager

Mr. Melencio M. Ambanloc

June 2006 - March 2008

Km. 4 La Trinidad, Benguet, Phils.

Duties and Responsibilities
Overall secretary and Assistant Manager which includes bookkeeping, preparing
payrolls, and cash handling.

Sales

Direct Distributor

March 2004 - March 2005

Lifestyles Asia Pacific, Phils.
Bonaventure Plaza, Ortigas Ave.,
Metro Manila

Duties and Responsibilities
Sales which involves introduction and retail of company products to customers and prospective business builders, updating purchases of the products.
Regular business meetings weekly and leadership training once a month.

Customer Care Service/ Technical Support Assistance

Semicon Philippines

May 2001 - May 2002

Porta Vaga Bldg., Session Rd.,
Baguio City

Duties and Responsibilities
Responsible for customer service, duties including answering customer queries and complaints, providing detailed information on different cell phone products and encoding sales invoice reports.

Performed minor repairs of cell phone units and prepared reports and shipping
documents.

Service Crew/Cashier

A&W All American Food

April 2000 - April 2001

4th Floor Center Mall
Baguio City

Duties and Responsibilities
Taking customer's food orders, food preparation and cashiering.

Qualifications & Certifications

University of Baguio Science High School

Entrepreneurship and Business Management

Saint Louis University

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