Kann - Receptionist - Melbourne, VIC, Australia

Katherine Kann

Melbourne, VIC, Australia




My role at Event Group Australia provided me with an opportunity to work closely with VIP Clients, Celebrities, Government Officials and Foreign Ministers.
A large aspect of my role involved the organisation of International events such as; Tropfest Film Festival, Mercedes Fashion Week Sydney and Qantas Airlines Corporate Events. Working in the fast paced industry, I was able to gained extensive experience working with tight deadlines and highly demanding clientele.

Work History

Office Manger/Catering Sale and Events Manager

Event Group Australia Pty Ltd

• Management of front reception desk and main switch
• Being the face of Event Group as the first point of contact
• Greeting & hosting all guests
• Collection & distribution of all mail
• Manage office cleanliness
• Manage office stationary & amenity requirements
• PA to Directors as required
• Team assistant to the Events department
• Maintain a pleasant and friendly manner while communicating with staff, customers, suppliers and visitors
• Attend to phone calls & forward as necessary
• Attend to email enquiries regarding Sydney airport VIP rooms and pass to relevant departments
• Processing quotes from suppliers
• Booking staff and security for Major Events
• Organisation of catering and equipment hire
• Worked on such events as Tropfest and Fashion Week
• Ordering and delivering to events
• Monthly meetings with Sydney Airport Corporation Limited on VIP rooms and new menu designs
• Working closely with celebrities, Government officials and Foreign Ministers
• Picking up supplies for events and kitchen staff
• Organising special menus for important clients
• Drafting menus and cocktails for events
• General office administration
• Drafting correspondence
• Faxing
• Photocopying
• Preparing presentations
• Managing staff calendar
• Coordinating meetings
• Processing of invoices and Purchase Orders
• Manage replenishment of office stationary
• Manage the booking of training rooms
• Manage the leave calendar for Head Office employees

Receptionist/Customer Service Officer/Sales

Sefar Pty Ltd

From November 2011

• Answering busy switch board and diverting to relevant person
• Entering new sales orders
• Processing filtration and metal mesh sales orders
• Managing office staff
• Weekly and monthly staff hours
• Invoicing
• Updating confidential price book for head office
• Archiving
• Daily updating of sales day-book
• Filing and maintaining important office documents
• Corresponding ETA's daily with customers and clients
• Stock transfers
• Managing monthly sales data and reports
• Organising corporate bookings
• Processing factory orders
• Working closely with dispatch and warehousing staff
• Ordering office supplies and staff uniforms
• Opening and distributing mail
• Processing customer credits
• Arranging customer pick ups and deliveries
• Processing walk in sales orders
• Sending samples to customers
• Processing interstate orders
• Picking up mail daily


DSC Personnel

May 2011 - November 2011

• Payroll
• Interviewing candidates and completing background checks
• Quoting new clients
• Managing a busy switch board
• Maintaining the office environment
• Confirming with clients and candidate that they are on the job site
(Morning, Mid-day and Afternoon confirmation)
• Updating data daily
• Cold calling prospective new clients
• Providing a 24hr on call service
• Reaching weekly goals and increasing numbers trading
• Managing over 30 different client accounts
• Maintaining good relationships with clients
• Obtaining leads for sales manager
• Placing ads in the paper for available positions
• Supporting other branches with candidates for their own clients jobs
• Filling jobs on a daily bases with very little notice and time
• Opening and securing office
• General office duties
- faxing, mailing, ordering office supplies
• Obtaining feedback from clients on a candidates performance

Customer Service Representative

Fairfax Media Publications

• Provision of quality customer service
• Signing up new and existing subscriptions
• Data input
• Extensive teamwork
• Delivery processed
• Contracts with Newsagencies
• Promotional sales
• Faxing
• Dealing with upset or angry customers
• Circulation and orders
• Mailing

Cash Control Agent

Eltham Hotel

• Handling large amounts of cash
• Reconciliation
• Extensive teamwork
• Provision of quality customer service
• Problem solving
• Service of food & beverages
• Handle enquiries & bookings
• Conflict resolution
• Other duties as required

Cash Control Agent

Nu Hotel, Dandenong

* As above

Customer Service Assistant


* Provision of quality customer service
* Maintain cleanliness & hygiene
* Other duties as required

Qualifications & Certifications

Customer Service

Kilbreda College

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