Spanos - Customer Service Professional - Reservoir VIC, Australia

Katerina Spanos

Reservoir VIC, Australia


Customer Service Professional

Work History

Customer Service Officer

SAI Global

April 2013 - May 2014

• Taking inbound calls (between 80-100 per day) for mortgage queries and property settlement bookings from customers (solicitors, conveyancers and members of financial institutions) for property settlements
• Updating solicitor files, client reports (Excel), answering escalation emails from clients (Other Financial Institutions)
• Making outbound calls; calling other financial institutions and booking in refinance matters for clients (financial institutions)
• Providing admin support to management
• Collaborating with SAI Global settlement offices Australia-wide
• Offering and discussing the benefits of other services (upgrading/selling)

Qualifications & Certifications

Teaching English

mainly Broadmeadows Secondary College, Bundoora Secondary College and East Preston Islamic College

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Katerina Spanos provides the following services:

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