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Edgar - Case Worker - Southampton, England, UK

Kate Edgar

Southampton, England, UK


Case Worker

Work History

Advocacy Worker (Part-time)

Action Deafness

May 2008 - July 2013

• Provide support to deaf and hard of hearing people, some with additional needs and / or mental health issues, using their preferred method of communication including British Sigh Language and Sign Supported English (with or without speech)
• Ability to adapt signing when working with clients who have limited fluency in their native language, limited written English and minimal sign language vocabulary
• Understand the importance of embracing diverse forms of communication in order to enable clearer communication to support people in dealing with governmental departments
• Assist clients in assessing benefit eligibility, obtaining benefit entitlements, support with requesting community care assessments, help with housing applications and supporting them to express their views in order to make informed decisions
• Support clients who experience difficulties when dealing with tax credits, identifying issues and following through with any necessary action to resolve the difficulty
• Provide casework help and subsequent representation at Tribunal hearings for clients who wish to challenge their disability benefit decisions
• Dealing sensitively with referrals from Leicestershire Social Services, often necessitating an immediate appointment with the client and support during the adult safeguarding process

Freelance BSL / English Interpreter

January 2008 - July 2013

• Working part-time, gaining experience working with diverse client groups and successfully communicating with people from all types of background
• Liaising with professionals who have had little or no experience of deaf culture or communicating with deaf people, managing to facilitate successful interactions between the parties

• Takes responsibility and makes decisions on the interpreting process especially when faced with challenging terminology or unusual domains. These decisions are made on a professional level and in the best interests of all parties concerned, whilst retaining interpreter neutrality
• Keeps up to date with professional practice, undertaking further training and regularly maintaining registration with the professional body NRCPD

BSL / English Interpreter (Part-time)

Action Deafness

April 2002 - April 2008

Provide support to deaf and hard of hearing people using their preferred method of communication including British Sigh Language and Sign Supported English via the Leicester-based charity

Educational Sign Language Interpreter (Part-time)

Walsall College of Arts & Technology

October 2001 - February 2013

• Facilitated communication and made cultural adjustments when necessary, between students who are deaf/hard-of-hearing and their hearing peers, teachers and other personnel involved in the students' education
• Interpreted lectures, discussions, announcements and meetings using a manual sign language or system appropriate for the language and the cultural background of the student and staff
• Provided tutoring and instructional support to the students to assist them in their classes to support the goals and objectives of the educational programme
• Interpreted at meetings attended by parents who are deaf/hard-of-hearing

Welfare Rights Worker

Disability Information and Advice Line

June 1998 - July 2001

• Gained experience and knowledge of the benefit system including the appropriate paperwork and forms
• Supported claimants in completing their casework and provided representation at Social Security Appeal Tribunals in relation to failed or challenged benefit applications


Legal Assistant (Temporary)

Graham Withers & Co

June 1989 - September 1989

Legal Assistant

Zatman Eden & Co

January 1983 - December 1985

Legal Secretary / Assistant

Hall Brydon Solicitors

January 1981 - December 1982

Legal Secretary (Temporary)

Kelly Services

January 1979 - January 1981


Crellin Investigation Agency

January 1974 - December 1979


Albright & Wilson Ltd

July 1972 - December 1973

Qualifications & Certifications

Transactional Analysis

Institute of Legal Executives Law and Procedure


University of Wolverhampton

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