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Can Picafort, Mallorca
June 2013 - September 2013
12 June 2013 -12 September 2013
• Organizing sports activities, games for children, night shows, mini disco and karaoke shows
• Maintaining continual interaction with guests, host and participating in adult and family recreational programs and activities
• Socializing with the guests in public areas at all times, visiting guest lounges at specified times to converse with the guests
• Instructing and participating in the sports activities
September 2012 - May 2013
Providing excellent customer service - welcoming customers and taking orders, serving drinks and dishes, taking payment and dealing with cash/card transactions, maintaining cleanliness of tables and counter workspaces
September 2011 - September 2012
• Developed excellent customer service skills through dealing with a wide range of customers on the phone
• Dealt with deliveries, ordering of goods, quality control
Freja Sports Club
June 2010 - August 2011
• Ensured the highest standards of customer service- dealt with clients both in face-to-face situations and over the telephone
• Dealt with all duties relating to the reception desk
Qualifications & Certifications
Edinburgh Napier University
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