Bashir - Russian Speaker - Dubai, United Arab Emirates

Kashar Bashir

Dubai, United Arab Emirates


Russian Speaker


Well I had done part of my education in Russia, thats why Im able to speak,write and communicate in russian language fluentley

Work History

MIS Team Leader & Quality Assurance Consultant & Trainer

MENA Business Service

October 2007 - January 2013

• Manage day-to-day planning and solve problem for a team of agents to meet with the required service level components
• Develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents
• People Management, including all HR related issues, as well as staff development
• Managing the floor
• Call monitoring, coaching and feedback
• Responsibility for delivery of the defined customer experience in every call
• Training and development of staff and conducting performance appraisal for the team.
• Work very closely with team members to solve customer problems
• Participates in design of call monitoring formats and quality standards.
• Performs call monitoring for all the agents.
• Used quality monitoring data management system to compile and track performance at team and individual level.
• Provide actionable data to various internal support groups as needed.
• Coordinate and facilitate call calibration sessions for Call Centre staff.
• Provide feedback to Call Centre team leaders and managers.
• Prepare and analyze internal and external quality reports for management staff review

Team Coordinator

Cupola Tele Services

March 2006 - October 2007

Dubai, U.A.E

• Making outbound calls to know the Clients needs and if they have any upcoming Project, follow up the lead until closing.
• Providing accurate information in courteous and professional manner.
• Identifying and reporting all customer complaints to the appropriate division manager or immediate manager.
• Ensuring that all complaints and concerns are attended to speedily and satisfactorily. Briefing immediate manager on any significant issues.
• Handling for U.A.E Campaigns to generate leads by using a generic script
• Handling South Africa Campaigns to generate leads by using generic script.
• Follow up the unconfirmed lead for the team and make sure all the information are correct which is entered by the agents.
• Follow up the Nurtured leads by calling the accounts and confirm the information with them.
• Calling for Cisco Partners/Resellers to offer for them the latest updates about Cisco solutions.
• Working closely with the HR department for screening the candidates.
• Called people for interviews and formulated their contracts.
• Implemented the HR policies of the company.
• Recruited people for Cisco campaign.

Purchase &Marketing & HR Coordinator

Art Metal FZC

February 2005 - March 2006

Hamriya Free zone, Sharjah, U.A.E

• Coordinate appropriate internal and external resources to complete projects on time and within budget by tracking the project materials through the production process
• Answer customer questionnaires and requests for information.
• Worked closely with customer service and strategic account representatives to coordinate and disseminate information.
• Create proposals and gathers supporting materials to assist the sales team in attracting and in maintaining business.
• Worked temporarily as PRO for 2 months
• Had the responsibility of making new applications for visa and dealing with the cancellation process
• Worked as HR officer on the construction site and was responsible for 200 workers.


Dubai Health Authority

Worked as Quality Assurance

Green Crescent Insurance

Worked as Quality Assurance

Wasl Properties

Worked as Quality Assurance & Trainer

Red Crescent

Worked and Quality Assurance & MIS


Worked as Quality Assurrance consultant & Trainer & MIS for this project

DU Telecom

Worked as Quality Asurrance consultant & Trainer

Ministry of Labour

Worked as Team coordinator,Team Leader, Quality Assurance and MIS for this project in call centre

Qualifications & Certifications


General Physician State Medical University of Saint Petersburg Russia

Higher Secondary Education

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