Bangalore, KA, India
IBM Maximo 6.X, 7.X, TSRM 7.1, 7.2., 7.5 And Ccmdb, IBM Web Sphere 9.0,IBM DB2,SQL Server,Win98/200
From November 2013
IBM Global Account processes have been adapted to incorporate many of the IBM Tivoli Unified process (ITUP) and Information Technology Library best Practices.ISM/TSRM is a web based tool that includes Service Request, Incident, Problem and Change applications. ISM change application is integrated with IGA Configuration Management Solution. The purpose of TSRM is to help manage IT issues, requests and changes & includes comprehensive tracking, reporting and auditing capabilities.
• Involving in working with the ticket applications like SR, IN, PR.
• Creating Service Level Agreements, Escalation as per the requirement.
• Created Various Users & Security Groups as per Client Requirement.
• Customizing tables using Database Configuration, Created Domains.
• Customizing the various applications using Application Designer
• Engaged in L2/L3 support for performing Incident Record activities, including the Incident Management process, the Incident application, and handling Incident records. Hands-on practice real-world simulations on assigning, transferring, working and resolving an Incident Record. Other topics include Relating one Incident to another Incident, Resolving a Global Incident, Creating a Problem or a Change from an Incident, and Identifying bridged tickets.
• Worked on 24/7 on call support.
• Creating the start centre templates, result sets and KPIs for different user groups.
• Workflow administration, Application escalation, Security Group settings.
• Involved on workflows modification using workflow designer.
• Ensure Service Level Agreements are achieved.
• Application Support for Service request, Problem & Changes. Other topics include creating and relating a new Change Record, and automatic notifications
Project Name: TIM India - Maximo Solutining.
Account Name: Toshiba Corporation
Environment: Maximo 7.2, Web Sphere Application Server, DB2, AIX.
Team size: 05
Date: Apr 2013 to Oct 2013.
Tata Consultancy Services Ltd
From July 2012
Major Projects Handled across the tenure
Project Name: TIM India Maximo Solutioning
MAXIMO Consultant, BHARTI
July 2012 - April 2013
TSRM 7.1, Web Sphère Application Server, DB2, AIX.
Team size: 08
Date: Jul 2012 to Apr 2013
Bharti Airtel limited is a leading global telecommunications company with operations in 19 countries across Asia and Africa. The company offers mobile voice & data services, fixed line, high speed broadband, IPTV, DTH, turnkey telecom solutions for enterprises and national & international long distance services to carriers. bharti airtel has been ranked among the six best performing technology companies in the world by business week. bharti airtel had 200 million customers across its operations.
As a MAXIMO Consultant, BHARTI is the challenging client of more then 3 Lac MAXIMO users for which IBM make sure the availability of MAXIMO, along with fulfilling the various customization requirements as per the business requirement of the Client
• I Preparation of technical and Functional specification document
• Working on Maximo 7.1.1.There various interfaces available. Trouble shooting Maximo if any interface gets stuck
• New customization and Operations related activities
• Working on Maximo Application Designer, Workflow designer and Database Configuration Changes
• Preparation of various presentations related to Maximo 7.1.1
• Got appreciations from all the supervisors after we successfully completed our knowledge acquisition
• Got appreciations from Clients
• Conducted various training in Maximo
Qualifications & Certifications
Electrical & Electronics Engineering
University of JNTU
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