- Full time
- Part time
- One time
From October 2007
Monitoring 50 employees for Technical support process.
Providing and maintaining 100 % Compliance in the team.
Preparation of SOPs to the floor.
Participated in Internal Calibration and achieved highest scores.
Weekly team Briefing with New team to information and educate the team members about Team and Organization requirements and Goal.
Achievements as Quality Analyst
1. Maintaining 100 % Compliance appreciated by top management.
2. Participated in Internal and Interposes call calibrations.
Was a part of Best Team (Globally) in terms of Customer Satisfaction (Process – HP- Technical Support)
Was the Best Performer across Site as a Technical Associate for a quarter.
Drove Quality and Compliance across the floor.
Handled 7 outlier’s teams till date.
Handled Sr. Associates, Associates and New Hire teams simultaneously as a floor support.
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