Pasupulati - IT - Hyderabad, Andhra Pradesh, India

Karthika Pasupulati

Hyderabad, Andhra Pradesh, India



  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Work History

Quality Analyst

Wipro BPO

From October 2007

 Monitoring 50 employees for Technical support process.
 Providing and maintaining 100 % Compliance in the team.
 Preparation of SOPs to the floor.
 Participated in Internal Calibration and achieved highest scores.
 Weekly team Briefing with New team to information and educate the team members about Team and Organization requirements and Goal.

Achievements as Quality Analyst

1. Maintaining 100 % Compliance appreciated by top management.
2. Participated in Internal and Interposes call calibrations.
 Was a part of Best Team (Globally) in terms of Customer Satisfaction (Process – HP- Technical Support)
 Was the Best Performer across Site as a Technical Associate for a quarter.
 Drove Quality and Compliance across the floor.
 Handled 7 outlier’s teams till date.
 Handled Sr. Associates, Associates and New Hire teams simultaneously as a floor support.

Skillpages has been acquired by! is pioneering the way people find local services. Skillpages is the world’s premier directory of service providers.

Find out more

Are you sure that you want to leave?