Pasupulati - IT - Hyderabad, Andhra Pradesh, India

Karthika Pasupulati

Hyderabad, Andhra Pradesh, India



  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Work History

Quality Analyst

Wipro BPO

From October 2007

 Monitoring 50 employees for Technical support process.
 Providing and maintaining 100 % Compliance in the team.
 Preparation of SOPs to the floor.
 Participated in Internal Calibration and achieved highest scores.
 Weekly team Briefing with New team to information and educate the team members about Team and Organization requirements and Goal.

Achievements as Quality Analyst

1. Maintaining 100 % Compliance appreciated by top management.
2. Participated in Internal and Interposes call calibrations.
 Was a part of Best Team (Globally) in terms of Customer Satisfaction (Process – HP- Technical Support)
 Was the Best Performer across Site as a Technical Associate for a quarter.
 Drove Quality and Compliance across the floor.
 Handled 7 outlier’s teams till date.
 Handled Sr. Associates, Associates and New Hire teams simultaneously as a floor support.

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