Srinivasan - BPO - Bangalore, KA, India

Karthik Srinivasan

Bangalore, KA, India



  • Full time
  • Part time
  • One time
  • Contract
  • Temp


Lead the team to achieve goals

Work History

Sr. Executive

IBM Daksh

From August 2010

Plan, develop and implement strategy for Customer Relationship management and development

On roles of IBM

From August 2010

Daksh form (August 2010 - Till date)

* Managing team of 72 people.
* Plan, develop and implement strategy for Customer Relationship management and development.
* Implementation and high-quality execution and better customer service.
* Daily meeting regarding the execution of work and new updates.
* Handling of the performance review of the Employees.
* Delivery of training and coaching to the employees.
* Daily work performance will be highlighted to all the employees.
* Appreciation from customers will be updated in Hall of Fame.
* Maintenance of leave and attendance records.
* Daily audits are conducted to improve the quality of the work which leads to client's satisfaction.
* Interacting with the client on daily basis to highlight employees and team's performance.
* Customer escalations will be handled gently with a call and with a mail.
* Actively engage the team through structured interactions, as well as regular communications formally and informally.



From February 2007

Value Added service, Billing team and Co ordinator with partner (HGSL - earlier HTMT)


Bharti Airtel Limited

February 2007 - August 2010

- Value Added service team.

* Accountable for processing the Non FTR cases and provided resolution within TAT.
* Activations and testing of Value Added Services.
* Successful testing of all Value added service products launched.
* Providing and educating customers on the new products launched and implemented.

As an Executive - Billing team

* Precise information on billing charges to be explained and provide resolution within TAT to the customers.
* Explanation on complaints and satisfactory resolution provided on all billing charges.

As an Executive - Co ordinator with partner (HGSL - earlier HTMT)
* Co ordinate with the partners who is taking care of customer service on all Airtel Products.
* Providing training to the employees wherever required.
* Maintaining reports on work done on daily basis.
* Generating reports, analyzing complaints flow and identifying the process areas to be
Stream lined in order to reduce complaints per sub.


Bharti Airtel Limited

August 2005 - February 2007

Corporate Care

As an Executive - Corporate Care Resolution Team
* Accountable for processing the Non FTR cases and provided resolution within TAT.
* Adroitly analyzed and resolved Customer Queries and Complaints in Billing aspects on SMS & Calls incoming/outgoing.
* Successfully implemented the provisioning of fresh activations not done by Business Control department within the TAT.

Executive - Collections

Standard Chartered Bank

From February 2002

* Collecting money from the customer's on behalf of Standard Chartered Bank.
* Collecting money from the customer's who has taken loans from behalf of Standard Chartered Bank.

As an Tele calling Executive - Verification
* Collect Credit Card details on behalf of American Express and ABN AMRO Bank.
* Collect Residence and Office details from the customer's.
* Maintaining data on daily basis.
* Submitting complete data by the end of the day to the respective banks.



Hellotune activation process. Hellotune was activated on customer's request and once the same is done reply used to go to customer's.

Qualifications & Certifications


Bangalore University

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