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Patient Care Specialist/Administrative Assistant
Simi Valley Hospital
Over an 8-year tenure as a valued and trusted member of the Patient Care team responsible for maintaining the patient schedule in a fast paced hospital and outpatient medical center. Served as a coordinator in a cross-functional role, which I gained valuable experience in:
❖ Vendor Management -Worked cohesively with major insurances by obtaining authorizations & verifications.
❖ Time Management - Responsible for maintaining hospital patient schedule
❖ Patient Care/Customer Service - First point of contact for patients for both inpatient and outpatient procedures including registration and admitting
❖ Accounts Receivable - Collected payments and copays for all patients and provider management with updated reporting of payment postings
Team Lead, Customer Service/Sales
Lead frontline employee for busy restaurant serving Simi Valley Hospital. Duties included:
❖ Professionally handled all escalated customer service issues and had authority to take necessary steps to remedy the issue
❖ Responsible for reconciling on hand cash versus daily reporting
❖ Let the opening and closing efforts at Team Lead including securing the facility
Qualifications & Certifications
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