Mzuzu - HR/People Manager - Mzuzu, Malawi

Karlijn Mzuzu

Mzuzu, Malawi


After more then 15 years of management experience, i have learned that my management style is to facilitate people, give them all the support and confidence to let them grow. Be a good example, treat everyone fair and equal. Sharing them all my knowledge and experiences. I love to see when i can set with others together that extra step beyond normal expectations...


HR/People Manager


From HR / project / management services to training in teambuilding, organizational process analysis, b to b marketing..setting up your (regional) office, lets connect and see what our win win could be!

Work History


Farmers World Limited

From October 2010

(, Mzuzu, Malawi
Function: Administration/HR Manager Northern Region
Responsibilities: Responsible for Finance/Planning/HRM/Administration/Training for Northern region with 32 shops, 250 staff members, with an average annual turnover of Mk 2,500million.
Communicating, cooperating with Management Team and Directors of Farmers World at Head Office Lilongwe, how to streamline and improve the business processes, problems solving. Line and People manager of 10 staff members. Advising/training/coaching in management development.


Chitimba Beach Lodge

October 2006 - January 2010

(, Rumphi District, Malawi
Function: Managing Director, Owner
Responsibilities: Operational Manager for Restaurant, Bar, Reception and Administration/Finance. Managing Director sharing 50% ownership with business partners. Line manager of 15 staff members.


Balkenende Landscaping Netherlands (

August 2005 - October 2006

Function: Marketing, promotion and office manager, ad interim
Responsibilities: Improving marketing and sales performances for landscape company, Balkenende. Streamlining business processes. Improving work cooperations with suppliers. Train on entrepreneurship, introduce and implement project management, introduced translating data to management information for easy decision making.


Flex Group Nederland Ltd (

July 2003 - October 2004

Job title: Human Resource Manager ad interim
Responsibilities: Making and executing Human Resource Plans for subsidiaries of ABN AMRO Bank and Flex IT Group.


KLM Technical Services

February 2003 - June 2003

Engineering & Maintenance
Project: Project manager 'working in project teams"
Responsibilities: Implementing working in project teams by managing the production process of aeroplane engine maintenance with a team of project managers. Streamlining the business processes in order to reduce the maintenance time cycle. Advising the Board of Directors and Employee Counsellors on how to improve the business. Give training to technical project managers in communication, working together, interpersonal management skills. Creating an overall acceptance of the advantages of teamwork. Making a project evaluation and giving advise to the Board of Directors.


KLM Technical Services

May 2002 - February 2003

Engineering & Maintenance (900 employees)

ad interim Personnel & Organisation manager

Personnel & Organisation

January 2002 - April 2002

Responsibilities: All-round P&O work including (requested and not requested) advise, informing, and supporting Management Team and Production Managers with all related human resource and organizational issues. Actively working together with management in reducing sickness/absenteeism percentage from 11,2% to 7% per year. Coaching middle management in transition stage of 'from work boss to a facilitating manager'. Specific projects: culture and organisation, preventive sickness absenteeism and ergonomic policy.

Period: January 2002 - April 2002
Contractor: ABN Amro Bank, Legal Personnel & Organisation Department
Job title: HR Project manager, reorganisation project
Responsibilities: Selecting and employing members for the project team. Managing the execution of all administrative and legal activities of the reorganisation project, whereby 6500 employees voluntarily resigned from the company with a 'you leave and receive a bonus' policy. Implementing a special information and service hotline for the employees.

Below you find the description of my career and growing responsibilities during the 7 years I have worked with Cantab Business to Business Marketing Ltd.

Trainer, Senior manager, MT member, partner

Cantab Marketing Services

September 1997 - November 2001

Responsibilities: During this period of 4 years the company has grown fast (>300%), including the set up of 2 new branches in the UK and Belgium. As a senior manager and trainer, my focus was on continuously streamlining and improving our business processes, target settings, budgeting and operations. Creating a healthy, realistic and satisfactory working environment for our employees, customers, financially healthy and the quality and quantity of our services. Creating and giving training on (project) management, young entrepreneurship, marketing. Making and implementing Human Resource Policy for all branches. Line manager of all teamleaders and marketeers (45). Developing and giving training in communication, marketing and working in teams, as well as to our employees as well as to (new) customers.

Team leader

Cantab Marketing Services

February 1996 - August 1997

Responsibilities: Finding and selecting the required staff. Train, coach and facilitate my teams. People management. Being responsible for the quality of our marketing services to our customers. Overall project planning. Realising planned turnover.

Business to business marketeer

Cantab Marketing Services

May 1995 - January 1996

Responsibilities: Executing marketing projects for companies specialised in redefining business processes software, as Novell, Baan Company, IBM, JD Edwards, SAP and Oracle. Executing market research, finding leads and prospects for our customers. Analysing data, evaluating, advising and reporting.

receptionist, host, general cleaner (during my studies, full time worker)

Reinaldahuis, house for old people

July 1989 - April 1995

Job title: receptionist, host, general cleaner (during my studies, full time worker)

Qualifications & Certifications

University of Amsterdam, The Netherlands

series Inspiring and Motivating Leadership, Nederlands Studie

series Human Resource Development, Management Study Centrum

International Business

University of Massachusetts


Haarlem Business School, HEAO, The Netherlands


Hogeschool Amsterdam - The Netherlands

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