Ryback - Community Services Worker - Brisbane, QLD, Australia

Karl Ryback

Brisbane, QLD, Australia

Summary

My name Is Karl, and I live within the Brisbane & Moreton Bay Region.

I am a Counsellor, Life Skills Coach, & Facilitator. I have over 25 years of community service, and public engagement. Where I have successfully developed community & business programs.

I am offering a down to earth practical approach, a therapeutic environment, non judgmental service. My approach is all about you. I will work alongside you, by listening & engaging with you, to assist you in whatever you may be going through or struggling with.

So what can you expect?
• To be treated as an equal
• To be listened to
• To feel safe & not judged
• You will be challenged yet respected

Available services include:

Counselling:
- General counselling
- Trauma
- Anxiety/depression
- 1 on 1
- Relationship, couples, families
- Crisis’s intervention

Life skills coaching:
- Life Skills is usually associated with managing and living a better quality of life, which
could help us to accomplish our ambitions and reach a more full filling life.
- Some examples of life skills include teamwork building, problem solving, listening
and work skills. Basically, life skills are skills that will help you in your life.

Business and corporate facilitation services:
- Assist with work place changes
- Redirection of the work place & its culture
- Creating a positive culture
- Group work shop's
- Mediation services along with one on one interaction

Services

Community Services Worker

Summary:

I am a counsellor, life skills coach, & mediator.

I have over 25 years of community services experience. Where I have worked as a mental health professional, youth coordinator, residential manager, and a business service manager. I have successfull

Work History

Team Leader - Support Worker

TBA

From January 2014

Provide support and opportunities for non-verbal clients and other disenfranchised groups by provide accommodation for those who have a disability. Provide training to staff, and participants. Support clients by utilising outstanding life skills techniques, recovery model, therapeutic intervention, acceptance and commitment therapy (ACT).

Key Duties:
• Staff supervision, recruitment, training and development, along with staff and client mentoring.
• Manage and oversee the supported accommodation to ensure the smooth running of its daily operations.
• Client training, mentoring and life skills coaching.
• Monitor and oversee client enquires, build and maintain client relations, and confidentiality, provide support to clients and their families, and or guardians.
• Case management of client files.
• Work in collaboration, with other allied health care professionals, to ensure the shared flow of client support and care.
• Attended to and effectively resolved, client disputes and complaints, by providing highly effective planning, organisational, conflict resolution and evaluation skills.
• On a daily basis, our team successfully work alongside, residents (clients), their families and or guardians, allied health professionals, and organisations senior managers, to assist those who are experiencing life challenges, by providing support where needed.

Key Achievements:
- I successfully manage and oversee the implementation of staff recruitment and training.

Team Leader - Support Worker

Salvation Army, Pindari Men's Hostel

August 2011 - March 2013

Provide support and opportunities for offenders and other disenfranchised groups by provide emergency accommodation for those experiencing homelessness. Provide training as well as support to guests by utilising outstanding customer service techniques, recovery model, therapeutic intervention, acceptance and commitment therapy (ACT). Llife skills coaching, and mentoring programs.

Key Duties:
• Supervised a team of 10 staff, managed the sites reservation system for up to 90 people requiring accommodation.
• Monitor and oversee front office enquires, reservations along with payments and payment options.
• Work in collaboration with Pindari's front and back office staff to ensure the shared flow of daily, weekly bookings and forecasts.
• Attended to and effectively resolved client disputes and complaints by providing highly effective planning, organisational, conflict resolution and evaluation skills.
• On a daily basis, our team successfully work alongside caseworkers, and other senior managers to assist those who are experiencing homelessness, by providing office support and taking payments for customers staying with us.

Key Achievements:
- I successfully managed and oversaw the implementation of staff recruitment, organisational training.
- In line with organisational goals and plans successfully implemented sustainable accommodation/housing within the greater community of Brisbane, for those experiencing homelessness.
- In consultation with staff and other members of the management team I successfully wrote and implemented new front office policies and procedures, while ensuring these are in line with overriding organisational polices and government legislation.
- I successfully eliminated double handling and increased the turnaround time for residents/guests, through the successful streamlining of office processes.

Claims Manager

Optimum Recruitment Group

August 2010 - August 2011

(Temporary assignments)

Case managed all event claims assigned to me, by ensuring all processing are completed efficiently. Assist with key stakeholder enquires regarding their claims and ensuring all payments are paid correctly

Key Duties:
• As a team, we are all responsible for answering of the incoming calls.
• Responsible for tracking of all claims assigned to me; ensuring that claims are complete and accurate.
• Prepare and submit reports on work activities by updating and maintaining central customer database system, ensuring all information entered is correct.
• Liaison with internal and external stakeholders, to ensure desired business outcomes are met, and in line with individual client/customer policies (PDS) and legislative guidelines.
• Assisted the organization to exceed its KPIs in successful graduation of claims cases management.
• Successfully managed caseload within organisational and legislative guidelines.

Key Achievements:
- Successfully managed caseload within legislative guidelines.
- Successfully assisted key stakeholder enquires regarding their claims and ensuring all payments are paid correctly and on time.
- Assisted the organization to exceed its KPIs in successful graduation of claims cases management.
- Pro-actively stopped any unnecessary leakage, along with any possible fraudulent claims.

Coordinator

Business Services

May 2007 - August 2010

Employment Access, UnitingCare Wesley Port Adelaide

Manage and oversee the regional office to ensure the smooth running of its operations. Staff and client training, life skills techniques, recovery model, therapeutic intervention, acceptance and commitment therapy (ACT).

Key Duties:
• Manage and oversee all of sites operations, including program budgets and expenditure, along with tenure writing to ensure future business viability.
• Staff management; recruitment, training and development, along with staff mentoring
• Caseworker, provide support to participants in need of supported employment, training, and client advocacy.
• Monitor and oversee client enquires, build and maintain client relations, and confidentiality, provide support to clients and their families, and or guardians.
• Work in collaboration, with other allied health care professionals, to ensure the shared flow of client support and care. Attended to and effectively resolved, client disputes and complaints, by providing highly effective planning, organisational, conflict resolution and evaluation skills.
• Successfully monitor and implemented tenure and service contracts, by securing future business growth and long-term business sustainability.
• Monitor, updated, and analyse the regional client database system.
• As the programs site OHS&W Committee member, I attend regular meetings and assist with the preparation of these meetings by assisting with the correlation and implementation of agenda items, chairing and minute taking of these meetings. I am responsible for conducting scheduled OHS&W Audits for the regional office.

Key Achievements:
- Successfully implemented the supportive wage system for 70 supported employees (clients).
- Successfully won three major contracts through a tenure process.
- Successfully managed caseload within legislative guidelines.
- Successfully developed business and sustainability plans, outlining clear goals and objectives for the businesses units, and...

Program House Administrator

Marymead Child and Family Centre

October 2002 - March 2007

Provide business administrative support to the Team Leader managing the High Support Program (HSP), Marymead's Disability Services (MDS) and Marymead's respite program. Life skills techniques, recovery model, therapeutic intervention, acceptance and commitment therapy (ACT).

Key duties:
• Provide administrative support to staff including the High Support program, Disability Services mangers and out of home care programs.
• Ensure effective human resource management along with roster implementation.
• Report on program expenditure, house and fleet car management.
• Responsible for the coordination of all program maintenance and repairs to houses and all company vehicles.
• Assist with the interview process from beginning to end. I was required to use a formal interview questionnaire form.

Key Achievements:
- Actively participated in the implementation of the organisations emergency crisis response team.
- Assisted in staff induction, training, and organised all police clearances and new staff shadow shifts.
- In times of escalation, I would provide assistance in escalation techniques and risk management protocols.

Qualifications & Certifications

Diploma of Business Management

Proteus

Diploma in Community Development

Canberra Institute of Technology

Gerontology - Nursing

South Port Hospital

Therapeutic Crisis Intervention

Thomas Wright Institute - Cornell University

Diploma in Community Services Works

Brisbane North Institute of TAFE

Certificate in Train the Trainer

MTU

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