Dlima - Debt Collection Manager - Sharjah - United Arab Emirates

Karl Dlima

Sharjah - United Arab Emirates


Debt Collection Manager


I have worked for the last 9 years in Debt management, debt consolidation, recovery and skip tracing.

Work History

Floor Supervisor


May 2009 - February 2014

Key Deliverables - Employee Management with various projects like Debt Management, Debt Consolidation and Hardcore collections, new sales and existing customer upgrades for credit cards and insurance.
• Manage the data of 70 employees in terms of personal details, leaves, production information,
individual personal files and emergency contact lists.
• Manage leaves and staffing of the section (Occupancy and shrinkage).Generate, analyze and distribute
management reports in an accurate and timely manner.
• Provide support, updating and maintenance to existing management information systems (MIS).
• Develop MIS documentation to allow smooth operations and easy system maintenance.
• Provide recommendations to update current MIS to improve reporting efficiency and consistency.
• Analyze business information to identify process improvements for increasing business efficiency and effectiveness.
• Manage any kind of process or employee escalations.

Floor Supervisor

February 2007 - February 2009

KNK INFOTECH (May 01st 2009 to February 15th 2014)

Customer Service Executive

Wipro Spectramind

May 2004 - November 2004

Key Deliverables - Customer support for AT&T Wireless

• Promoted from Customer Service Executive to Team Leader.
• Defined corporate strategy based on business goals and strategic initiatives; developed creative and profitable solutions for internal/external clients.
• Administered organization-wide needs-assessment; identified critical training needs.
• Converting 2G accounts to 3G accounts for US based customers.

Team Leader


December 2004 - December 2006

(December 04th 2004 to December 27th 2006)
Key Deliverables - Hardcore collections for HFC Bank - UK

• Manage accounts in delinquency for 3 months to 1 year.
• Provide strong reporting and analytical information in terms of production, quality %, efficiency %, PLA /
SLA support to management team.
• Analyze business information to identify process improvements for increasing business efficiency and effectiveness.
• Recruited as a Customer Service Executive and later promoted to a Linguistic and process knowledge

Team Leader - C4S (CLIENT 4 SOFTWARE, BANGALORE) (February 05th 2007 - February 25th 2009)
Key Deliverables - New sales, existing customers and customer service for Dish TV USA
• Managed a team of 35 employees.
• Managing an individual team for shipping of products for new sales and existing sales.
• Tracking sales and loss of shipped products.
• Maintaining a high level of customer satisfaction

Qualifications & Certifications

bachelor of arts

Kalinga University


City College

City college

Bachelor of Arts

Kalinga University

Belmont School

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