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Cowan - Receptionist - Chester, England, UK

Karina Cowan

Chester, England, UK




Great customer service, and telephone manner. At least 6 years experience on reception, many different switchboard systems, and general day to day reception tasks, including administration. Confident on micro soft programmes.

Work History

Centre Manager

August 2010 - October 2012

where I recruited a new team, and was responsible for the centre. This involved high administration organisation, and sales for offices, and meeting rooms. I am highly involved in the administration for employees, the centre, and the financial running of costs and orders. I managed reception, and reception staff, ensuring standards were high and following companies procedures at all times, including performance management. I was responsible for new clients moving in, setting them up with IT/Telecoms, and that their accounts were up to date. There was no debt in my centre during the period I was manager. I was also apart of a environmentally concious project whereby I aimed to reduce carbon polution and recycling. I assist HR in recording employee's absences, and payroll. Ensure that all new hire data is entered into HR.NET in: a timely manner; complete and validated. I liased with external contractors, clients in house, and virtual, potential new clients, and head office. I also engaged and hosted charity events, that brought in new clients and gave existing clients a better working atmosphere.

receptionist, taking orders and bookings for appointments

Envy Hair

February 2010 - August 2010

I would meet and greet clients, as well as scheduling their next appointment for them. I would be responsible for the stock levels ensuring there was always enough to operate the business with.

I quickly progressed and was promoted to 'Assistant Manager


June 2006 - February 2009

where I managed a small team, recruited new members, and assisted in the running of the centre.

My responsibilities included: Debt management, Stock taking and P&L Management

Customer Service Representative Receptionist.
I was given ongoing training to develop and build my knowledge of the role. I had an Intensive phone answering and switchboard role. Sorting post, ordering stationary, meet and greet clients and deal with their needs. I was also responsible for arranging client meetings and events.

Meeting Rooms
I was the Meeting Room Specialist - I took all bookings and I ensured that all our meeting rooms were up to the company's professional standards for our clients.
I was actively involved in obtaining clients to use all our facilities through various methods - advertising, telephone calls etc.
Ordering catering and ensuring refreshments were available at all times.

Regus is a worldwide operation - I took bookings for Videoconferencing and setup the equipment for clients. This often involved working out of hours due to time differences throughout the world.

Calls had to be answered in all the various clients' names within the Regus Centre.
I therefore had to manage a very busy switchboard within 3 rings and in a very professional manner.
Clients were e-mailed immediately after all calls.

Greeted clients and visitors at reception.
Dealt with any queries or complaints
Arranged couriers and taxis for clients
Sorted post, hand delivered to in house clients and franked and sent out to virtual clients
Dealt with Ordering of stock

Showed clients around the centre for a tour - selling day offices, virtual offices and meeting rooms
Sold Business Cards to clients
Promoted meeting rooms - designed leaflets and arranged distribution to businesses in and around the area of the Centre.

Raised invoices, and took payments
Booked parking for clients
Checked in and checked out all clients on a software...

Qualifications & Certifications


Oxted School


Oxted School Surrey

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