Samy - Arabic Speaker - Cairo, Cairo Governorate, Egypt

Karim Samy

Cairo, Cairo Governorate, Egypt

Services

Arabic Speaker

Work History

Product Manager

Media Systems S.A.E

From October 2012

IT Administrator

Novo Nordisk Egypt S.A.E

November 2010 - November 2011

• Designed and installed monitoring, backup, and disaster recovery systems for critical application servers.

• Provided server support for our Onshore and Offshore Office and IT infrastructures.

• Assisted in training new employees to comply with the policies and guidelines.

• Conducted routine hardware and software audits of systems for compliance with established standards

policies, configuration guidelines and procedures; and developed supporting documentation.

• Dealt with vendors, application developers, system administrators, and other technology groups to resolve

• Participated in the creation of training manuals.

• Set up and configured desktop/laptops, printer access, email, and office phones.

• Created and maintained user accounts and security permissions as directed.

Site Accountant

Alstom Egypt for Power and Transport Projects S.A.E

March 2009 - October 2010

• Managed site cash and payment systems in accordance with company procedures and policies.

• Maintained and managed the effectiveness of IT and other essential systems on site.

• Procured and contracted needed equipment and supplies in accordance with set rules and regulations in a

• Coordinated logistics, housing and supplied expats with needed equipment and facilitated other services as

• Created financial and statistical tools and reports using specialized IT programs and spreadsheets

• Handled all relevant coordination, communication and followed up on contractual agreements and proposals.

Senior technical support

Click Online

January 2008 - March 2009

• Supervised other team members and provided technical reports siting problems and resolutions for

monitoring and evaluation purposes.

• Tackled escalated unresolved issues from the support team and handled VIP clients.

• Mentored and trained new staff on how to better support customers.

Technical support

Click Online

March 2004 - June 2007

• Supported and maintained technology for end user environment; e.g. Level 1 & 2 calls, phone support, etc.

• Logged incidents into the helpdesk ticketing system and resolved them in a timely and efficient manner.

Technical Support,

Cyberspace For Computer Services

August 2001 - October 2003

Optimized operating systems and applied software patches and upgrades.

Projects

Flying Japanese Kites Project - Feb 2008

Provided logistic and administrative support as a member of the Organizing committee.

Japanese Recycling Project for Al Darb Al Ahmar Children - July 2007

• Coordinated administrative and logistic activities and tasks.

• Acted as the spokesman and presenter in audio-visual advertising and public awareness material outlining project’s outcome and objectives.

Flying Japanese Kites Project - Feb 2008

Program Coordinator,
Provided logistic and administrative support as a member of the organizing committee.

Japanese Recycling Project For Al Darab Al Ahmar Children - Jul 2007

Program Assistant,
Coordinated administrative and logistic activities and tasks.
Acted as the spokesman and presenter in audio-visual advertising and public awareness material outlining project’s outcome and objectives.

Qualifications & Certifications

Bachelor of law

Ain shams univirsity

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