El Ghandour - Hotel Staff Supervisor - Cairo, Cairo Governorate, Egypt

Karim El Ghandour

Cairo, Cairo Governorate, Egypt

Services

Hotel Staff Supervisor

Summary:

Extensive knowledge of hospitality management and services.
Familiar with food and beverage service techniques, menu and drink list.
Ability to communicate confidently in Arabic, English and fair in Spanish.
Flexible with excellent time management and organizational skills.
Can operate computer applications such as Dos, Windows, Microsoft, WinWord, Excel, OPERA, MICROS and Fidelio system.
Great ability to identify intoxicated patron and solve the problem if required.
Excellent interpersonal skills complemented by a strong work ethics.

Work History

bar supervisor

Best Lebanese Restaurant

❖ Combine and prepared flavor for mixture of drinks.
❖ Refilled supplies of equipment at bar.
❖ Responsible for good operation of bar receipt and inventory accountability.
❖ Keeping the bar area under control.
Provide excellent customer satisfaction by attending and resolving their needs.
AWARDS, TRAININGS AND SEMINARS ATTENDED
❖ What's on Award 2012 for the Best Lebanese Restaurant in Abu Dhabi.
❖ Nominated as Best Employee of the Month, July 2012.
❖ What's on Award for the Favorite Middle Eastern Restaurant
In Abu Dhabi. February 2011
❖ Computerize in Fidelio system.
❖ Food and Beverage Management.
❖ Hospitality Guarantee Program.
❖ How to Handle Complain.
❖ Level 3 Award in Supervising Food Safety in Catering.
❖ November 18, 2009-November 18, 2012
❖ Opening Team (October 25, 2009)
❖ Food Safety (HACCP) September 2008.
Conducted by The Educational Institute of the American Hotel and Lodging Association (Duration Indefinite).

Bar Supervisor

Crowne Plaza Yas Island

August 2009 - December 2012

❖ Restaurant In charge in the absence of Manager.
❖ Control F&B cost on daily basis and overviews the set targets and budgets of the restaurant's operation within the Restaurant Manager.
❖ In charge of handling and training the staff.
❖ Assist in administrative duties such as reservation, organizing files, fax, answering telephone guest inquiry and posting general accounts of the month.
❖ Responsible for great operation of bar/restaurant receipt and inventory accountability as well as bar/restaurant materials and equipment.
❖ Managing Shift timing.
❖ Organizing special events such as birthdays, anniversary, meetings, wedding and etc.
❖ Provide excellent customer satisfaction by attending and resolving their needs.
❖ Apply good hygiene standards in the bar.
❖ Oversees the preparation and presentation of high quality food items by strictly following the standards of HACCP.

Head Bartender

Movenpick Hotel Cairo, Heliopolis Egypt

❖ Keeping the bar area under control.
❖ Provide beer, liquor and wines.
❖ Gather cash and chits in correct amount.
❖ Liable for cash and inventory for the time worked.
❖ Answering telephone calls promptly.
❖ Provide excellent customer satisfaction by attending and resolving their needs.

Bar captain

Conrad Hotel

❖ Responsible for good operation of bar.
❖ Serve beverages according to guest needs.
❖ Gather cash and chits in correct amount.
❖ Provide excellent customer satisfaction by attending and resolving their needs.

Bartender

Movenpick Hotel, Media City

Combine and prepared flavor for mixture of drinks.
Refilled supplies of equipment at bar.
Responsible for good operation of bar receipt and inventory accountability.
Keeping the bar area under control.
Provide excellent customer satisfaction by attending and resolving their needs.

Qualifications & Certifications

I was studying in the Department of tourist guide Study Pharaonic monuments next to the hotel's hospitality arts

Institute for Tourism and Hotels in Cairo

Higher Institute of Tourism and Hotels Management

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