Alaa -  - Egypt

Karim Alaa


Work History

Helpdesk Specialist

International Dairy & Juice Co. ''Almarai - Beyti''and IDJ - Beyti

From September 2013

2013 and still join.
• Extract a copy of the daily restrictions and sent to the Audit Department at the end of the day to review.
• Solved isp problem and handle problem as customer service
• Directing the technical support entries.
Approval of the limitations of the technician and adjustments within the limits of the powers given.
• Maintain the assets and property of the company through its control of the books and records and conduct periodic inventories and surprise them
• Citi, the leading global financial services company, has approximately 200 million customer accounts and does business in more than 140 countries. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate banking, securities brokerage, transaction services, and wealth management, I was working with city bank in Egypt as sales in visa for 2 years and I have achieved monthly target 10.000 pound and must be to achieve my target every month and every month I get more than target.

• Review payroll and wages, employee benefits and supervise the disbursement of cash by the Treasurer or by conversion to the banks.
Check payroll and wages per month and make sure the health of calculating additions and deductions for employee benefits and workers and make any adjustments in the development of staff and workers in their files on your computer.
• Procurement to ensure that the financial terms of the contract or purchase, whether in external contracts or purchase orders in and I have a receipt of items or services.
To ensure that the financial terms of the contract and purchase either in contracts or purchase orders in.
• Validation of receipt by the conditions of contract and checking and signing requests for payment or transfer.
• Organization and development of procurement and storage of all its phases and steps implemented to secure Citra in practical and economic...

technical support and customer service

VII. Etisalat UAE

June 2012 - August 2013

in Etisalat UAE

technical support and customer service


February 2011 - March 2012

V. ISP internet service provider Etisalat UAE is the largest ISP in emirates.
VI. Technical support solved isp problem, handle web hosting, VPN, domain name, eim email (outlook email ), land line phone, pabx machine land line phone, fax machine, IPTV - HD. 3D, iwan radio station internet, wimax radio station internet, HFC coaxial cable for internet and T.V, fiber optic cable witch transfer internet in light speed. ADSL internet copper, 3.5G USB stick, 4G USB stick, leased line bri and pri, dial up internet, IP cam, Radio, IPAD T.V, femtocell device

Technical support, IT - Helpdesk specialist, customer service, sales

June 2009 - October 2009

I. As technical support in police officer hospital as fixed hardware P.C problem and software P.C and network problem from 14/6/2009 to 28/10/2009
II. sales life of insurance in ahlia insurance company from 23/8/2010 to 1/1/2011

Citibank Egypt

November 2009 - January 2011

IV. ISP internet service provider - TE Data is the largest ISP in Egypt. It is owned by Telecom Egypt, hence the TE in its name.
TE Data is focused on Broad Band services. Also enterprise focused services e.g. leased lines, VPN's, web hosting and global connectivity
TE Data owns and operates one of Egypt's biggest data centers, offering hosting services.
TE Data has partnerships with global providers like Verizon, Telecom Italia & Tata

marketing of Personal loan representative

I. As

II. Alex-group- Unilever- Ahlia insurance as SALES
Building and Retaining Customer Relationships
* Describe typical bank products and their features and benefits
* Cross-sell deposit product solutions that match client needs
* Respond to questions and objections from clients
* Close the sale or refer the client
* Organize profile for my clients to support and track activity
* Assess sales profile of clients what i can support for him more
* Create an action plan and timeline for clients group
* Plan for starting a portfolio at work
* Follow up with a customer

Qualifications & Certifications

computer science

Alexandria University

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