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January 2010 - July 2013
I was initially employed as gems sales consultant with Goldsmiths, I quickly developed to a diamond specialist, consisted of adhering to company merchandising guidelines, keeping the windows dust free and to a high standard, priced and fully stocked at all times, driving sales through upselling and approaching customers, and introducing new product lines, processing orders and sourcing new lines. I was then put forward for the position of store supervisor. In the absences of the store manager and as a key holder I had the responsibility of opening/closing the store and making sure that tasks were completed, within the 1st year I took the diamond business to a + 74% and in the 2nd year +87%.
October 2006 - January 2010
My role in this position is to develop the business by approaching customers and advising them on skincare, make-up and fragrance. I am also responsible for ensuring that the sales consultants meet targets, provide excellent customer care along with a supreme level of service. Other tasks include guaranteeing and maintaining company standards and guidelines at all times, developing staff through training on new and existing products and how to link sell these. I am responsible for ensuring those customers are aware of on counter activities that my team and I arrange for the launch of New/existing product therefore we book them back for return appointments to help achieve our target.
Auxiliary Nurse Grade
Southern General Hospital
August 2006 - October 2006
As I was looking for a new challenge I applied for the above position, which involved me caring for terminally ill patients. Although the above position was unsuitable, I gained valuable experience in health and safety in the workplace and fully trained in CPR.
September 2003 - August 2006
My role as a part time make-up specialist with YSL was to approach customers and demonstrate the products by sitting them down and advising them on skincare and linking into colour also to provide a high level of customer service as I developed to being an Account manager I was responsible for organising on-counter events. As part of my job I was also responsible for setting daily and weekly targets and ensuring they were achieved. I also implemented staff rotes and training, as part of my job I had to ensure that the members of my team were to arrange six appointments per day.
Prior to post I worked with No7 as a full time beauty consultant.
Estee Lauder, Arnotts
April 1999 - July 2003
My position initially with Estee Lauder was p/t sales consultant, I was then recommended to apply for the account manager position, within this role I organised beauty room events on a monthly basis by calling or mailing customers, organising evening events in store on late nights or Frasers card nights all these activities helped me and my team reach our account target, We would also link up with other departments throughout the store on the launch of a new product, and ensure that every customer would receive the best service possible.
Qualifications & Certifications
Reid Kerr College
English, Maths and Secretarial Studies
Renfrew High School
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