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26 years experience in National Insurance Contributions Office at Newcastle HQ - dealing with collection, allocation of self employed and voluntary contributions. Also related benefit enquiries. Started as Admin Assistant, Admin Officer and Executive Officer leading a team of 12 staff and progressing to Complaints Manager. Also involved in numerous projects following NIRS2 installation and subsequent problems and issues arising. Working in various teams, technical team and becoming Dept expert due to length of service and experience
Moved into DWP and worked for 3 months in Pension Direct Newcastle - Pension Forecast Team - transferred to Swindon on promotion to Executive Officer now working in Jobcentre Plus as a Face to Face Adviser
Dept for Work & Pensions
From May 2012
In a face to face role as a jobcentre adviser dealing with customers currently out of work claiming job seekers allowance. Assisting the long term unemployed in trying to improve their skills and trying to get them into employment
Qualifications & Certifications
During employment with HM revenue & Customs (Previously NICO) this was a Clerical Officer Course
Gateshead Technical College
Gateshead.....Heathfield Senior high school
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